Patient Care Coordinator

Patient Care Coordinators (PCCs) on a daily basis will provide excellent customer service to new and existing patients in relation to their drug prescriptions, clinical services, billing inquiries and patients' feedback.

We are looking for an energetic and compassionate candidate to work within a healthcare setting. The position will be working directly with patients and helping to make a difference in the compliance to their medication. The position will require professional phone skills, ability to multi-task, navigate spreadsheets and knowledge with Excel reports. The candidate will need to be self-motivated, work independently and have excellent time management skills. The position will be primarily phone skills and the ability to work spreadsheets between speaking to patients.

Qualifications:

• 1+ years of call center experience
• Healthcare (specialty pharmacy) experience strongly preferred
• Customer service computer software (data entry, Outlook, basic computer navigation)

Position Details:

• Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
• Provides pricing, availability, and schedules information within established guidelines.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
• Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
• Ensures that good patients' relations are maintained and patients' claims and complaints are resolved fairly and effectively.
• Creates patient activities as a reminder for the following tasks including but not limited to follow‐up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Aerotek is acting as an Employment Agency in relation to this vacancy.