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Aftermarket Product & Service Manager - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Sterling, Virginia 20164 Sterling, Virginia |
About this job
The Aftermarket Product & Service Manager acts as direct liaison between our client and OEM customers - e.g. Gulfstream, Bombardier, Textron - on all aftermarket customer support initiatives including but not limited to in-service product troubleshooting, product return, ensuring quick TAT on repair, on demand service (ODS), product training, and spare part availability.
Duties:
Support the sales team in growing OEM and MRO customers, supporting preparation for trade shows, providing to customer latest and newest versions of user manuals, quick start guides, installation drawings, training, and reporting on "on time delivery" (OTD) KPIs, product reliability, spare parts and repairs and other relevant in-service analysis with the intent to identify and lead execution of corrective actions and to ensure timely resolution.
Qualifications:
- Strong communication skills, oral and written, excellence in driving urgency and clarity at multiple levels within an organization. Able to construct concise and thorough written communication and can verbally communicate to achieve the desired result.
- Multi-tasking - has the ability to handle multiple project simultaneously - proactive
- Interpersonal Skills - Open to listen, serve customers (internal and external), resolve conflict, work well with and for others
- Planning/Organization - Independently and proactively with the guidance of Manager, prioritize and plan work activities; use time efficiently; develop realistic action plans
- Commitment to Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
- Adaptability - Open to new ideas and changes in the work environment. Think quickly and able to deal with high stress situations; must possess flexibility to move from one topic to the next
- Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan
Travel:
- Position requires intense travel (up to 20%) - sometimes on short notice and internationally.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.