General Manager

GENERAL MANAGER – HYATT PLACE LEGACY VILLAGE – CLEVELAND OHIO

Be the GM of the amazing Hyatt Place located in the lifestyle area of Legacy Village in Cleveland’s east side. Our beautiful hotel is surrounded by great dining and entertainment venues making it a true destination in the city of Cleveland where travelers can eat, sleep and play! This 135 room hotel is only a short drive from Cleveland’s key attractions from museums, sporting events and the famed Rock & Roll Hall of Fame attraction. Perfect for events both social and corporate, the hotel boasts 1800 square feet of event space among three meeting rooms with largest capacity of 134 attendees. Guests enjoy our welcoming pet friendly hotel, our 24/7 Gallery Menu for morning and evening dining as well as our onsite bar. Just steps from our front door are several of the hottest chain restaurants for our guest pleasure including Cheesecake Factory, Capital Grill, Melting Pot, Brio and even Bar Louie. Hotel ranks 4.5 Stars out of 5 with guest comments noting this location as “Excellent” “Like New” “First Rate” and more. The property opened just in June in 2016 and has outperformed it market – are you the next leader?

Why you will enjoy this job
This is a great opportunity for a high energy, innovative General Manager who possesses a style of leadership that is engaging, empowering and embracing. You are that one of a kind leader, trendy, creative with an out of the box approach to surprising guests with unforgettable moments. You will have the opportunity to use your excellent relationship building skills, being an active member of the local community and thrive in a revitalized environment in this busy destination city.

Who Will this Job Appeal To?
• Urban, boutique, independent or similar brand experience.
• Experience with Hyatt operating systems
• Ability to manage up, drive and lead a team of department heads.
• Local market knowledge of Cleveland helpful – but not required (we have an amazing team!)
• Proven track record of revenue and market share improvements/results.
• An individual who enjoys working at a property that has been well maintained and has realistic budgets and projections.
• Individuals who enjoy working at a property that develops people for promotion.
• People who enjoy working at a property that takes an active role in the community.
• Someone who wants to join a very progressive company.
• Someone who is creative while being profit driven.

The Ideal Candidate for this Position
The ideal candidate is an individual with an established and consistent track record of high performance in RevPAR index, margin and guest satisfaction improvement. They will thrive in an environment of autonomy where they will run the hotel as if it is their own business.
Requirements
• Must be a citizen of this country or possess a valid work permit.
• Must be able to lead Revenue and Sales disciplines as well as all areas of operation

Technical Requirements:
• Track record improving market leading properties.
• Track record improving yield and building volume.
• Consistently exceed revenue and guest expectations.

Leadership Requirements:
• Ability to manage change effectively.
• Provide leadership to position the property to achieve the mission.
• Provide leadership to the departments to achieve their goals and objectives.
• Communicate the goals and objectives and inspire associates to achieve those goals.
• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and associates.
• Maintain a good working relationship with guests, groups, and personnel from other departments.
• Demonstrate team building experience and lead by example.
• Participative management style.
• Proven successful leadership experience.
• Abilities to inspire, train, and develop people for promotion.
• Experience training associates.
• Instill a guest service attitude in all associates with a "can-do" attitude.
• Coach associates how to resolve and deescalate conflicts.

Business Skills:
• Excellent time management skills.
• Work with limited support.
• Strong organizational skills.
• Proficient knowledge of computers in order to complete essential job
functions successfully.
• Strong customer service orientation and skills.
• Excellent listening skills.
• Exceptional detail in follow-up.
• Excellent budgetary, projections, and cost control skills.
• Ability to produce consistent profits.
• Follow/enforce company policies and procedures.
• Resolve problems.
• Assume responsibility/accountability.
• Thorough understanding of HR requirements and regulatory agency requirements.
• Provide overall direction, coordination, and ongoing evaluation of operations.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Forecasting skills.
• Solid skills selling and negotiating programs/projects.
• Consistently call on new customers and develop new business.
• Involved with local community to develop business.
• Juggle and balance needs of company and owner.

Benefits
• Comprehensive Health Plan including Dental, Vision, and Prescription coverage
• Life Insurance / Long Term Disability /Short Term Disability
• 401Kwith a matching funds after 1 year of service
• Paid Vacation Days / Paid Personal Days /Paid Holidays
** Relocation available for the BEST candidate

An Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Compensation: Highly competitive salary and highly attainable bonus program
Concord Hospitality earned the recognition of GREAT PLACES TO WORK in the U.S. as well our third repeat acknowledgement of Great Places to Work for Women and Great Places to Work for Millennials.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free work environment

#CB

Requirements

5+ Years Hotel General Manager or AGM Experience REQUIRED - NO EXCEPTIONS
Hyatt Experience Required
Will Relocate Right Candidate