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in Royal Oak, MI

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Hours Full-time
Location 283 - 48067
Royal Oak, Michigan

About this job

Are you looking for a great job where you can make a difference in the lives of others everyday? How about a job that demands everyone to be driven, emotionally intelligent, focused, and yet full of compassion? Are you confident, a team player, and ready to be challenged and stretched at work to grow with a growing company? Look no further! Home Instead Senior Care helps seniors live safely and independently in their homes. We are the world's trusted source for non-medical services and home care for seniors. We believe that happy caregivers equal happy clients - and we can prove it. We have been ranked a Top Workplace by the Detroit Free Press every year since 2010, and have been ranked in the top 5% of all Home Instead franchises in North America for client and employee satisfaction by JD Power & Associates.


This a full time position Monday through Friday, 8:00 am-5:00 pm, in Birmingham, MI. The Staffing Coordinator will also be a part of the on-call team and be responsible for after-hours and weekend supervisory duties a minimum of one week per month.

Responsibilities:

  • Answer each incoming call in a friendly, professional and knowledgeable manner.
  • Field new client inquires over the phone in a knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Coordinate and maintain CAREGiver and client schedules on a daily basis.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Working independently, maintain confidentiality of information and meeting deadlines.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication.

 

Qualifications:

  • High School Diploma or GED, Bachelor's degree preferred.
  • Previous geriatric, management, or staffing experience are preferred.
  • Excellent problem solving skills and ability to learn new tasks quickly and to handle a fast paced challenging environment.
  • Proficient with computers and Microsoft Office
  • Experience with handling client concerns and a strong desire to provide the highest quality service.
  • Being organized, detail oriented, ability to multi-task, and demonstrate excellent oral and written communication skills and the ability to listen effectively.
  • Meet or exceed minimum qualifications for each of the following checks: criminal history, motor vehicle driving record and drug test to be bondable.
  • Must be at least 21 years of age.
  • Must hold a valid driver's license and active automobile insurance.
  • Professional integrity with no history of abuse toward a person. 


 

Hiring Process:

  • Qualified candidates will be called to conduct a phone interview.
  • Those who fit the culture of the company and meet the requirements of the position will be invited to an in-person interview.
  • Those who excel on the first in-person interview will be invited to a second in-person interview.
  • Once a candidate has passed through all interviews, references have been checked, and the candidate has successfully passed a background screening check, candidates will be invited back for a third assimilation interview to meet the staff and review the details of a job offer.
  • If the offer is accepted, the candidate will proceed through orientation and then complete our CAREGiver training program before beginning their role-specific training.

 

Each Home Instead franchise is independently owned and operated.