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in Troy, MI
After-Hours Supervisor
Hours | Part-time |
---|---|
Location | 283 - 48085 Troy, Michigan |
About this job
Are you looking for a great job where you can make a difference in the lives of others everyday? How about a job that demands everyone to be driven, emotionally intelligent, focused, and yet full of compassion? Are you confident, a team player, and ready to be challenged and stretched at work to grow with a growing company? Look no further! Home Instead Senior Care helps seniors live safely and independently in their homes. We are the world's trusted source for non-medical services and home care for seniors. We believe that happy caregivers equal happy clients - and we can prove it. We have been ranked a Top Workplace by the Detroit Free Press every year since 2010, and have been ranked in the top 5% of all Home Instead franchises in North America for client and employee satisfaction by JD Power & Associates.
This a part time, on-call position that operates after business hours. Hours are Monday through Friday 5:00 pm-8:00 am and Saturday and Sundays 24 hour coverage.
The After-hours Supervisor is expected to perform a variety of on-call duties in the coordination of scheduling service for clients. The After-hours Supervisor is expected to work closely with the Staffing Manager in order to provide the highest quality service to clients.
- During assigned on call days, arrive at the office between office hours of 8am-5pm to pick up or drop off the on call cell phone and tablet.
- Review the schedule with Staffing Manager and become aware of any potential trouble spots that might arise.
- Talk with the Staffing Manager on Friday afternoon to receive a report for the weekend.
- During the evening and weekend, the After-hours Supervisor's responsibilities will include but will not be limited to:
- Answering each incoming call in a friendly, professional, and knowledgeable manner and responding to them as needed
- Field new client inquires over the phone in a knowledgeable manner and fill out service call form
- Communicate with CAREGivers and clients regarding scheduling as changes arise
- Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
- Take messages and document all calls in the ClearCare system so that office staff can respond if necessary Monday morning
- Contact backup person when questions arise about clients or CAREGivers that require input from regular office staff
- Fill in on assignments that come open until a replacement CAREGiver is found
- Speak with Staffing Manager Monday morning by 8:00 AM to pass on any pertinent information from the weekend.
Each Home Instead franchise is independently owned and operated.