Front Office Supervisor

Hotel Erwin

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Supervisor at Hotel Erwin, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Supervisor, you will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
• Welcome and serve guests in person and over the phone everyday. 
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 
• Act as Manager on Duty and take the lead with any guest issues, payment inquiries, and set the standard for great service and a great attitude.
• Be able to address your team and help train, coach, and guide them to reach their full potential.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.