Restaurant Technology Systems Analyst

Come Join Our New Team!

Pei Wei is looking for a Restaurant Technology Systems Analyst to play an instrumental role in the next phase of our growth as we build a new Restaurant Support Office team in the Las Colinas area of Irving, TX.  Pei Wei is the leader in fresh Pan-Asian fast-casual dining, with more than 200 restaurants in 21 states. We are looking for passionate team players to elevate an already exceptional brand. If you want to be part of something truly special where you can make a difference, then apply today to explore this exciting career opportunity.

What you will do:

Direct responsibility to develop, manage, update, document, and support Pei Wei’s restaurant technology systems including software and hardware support, configuration management, quality assurance, third-party vendor application support, and general user support.

Essential Functions:

• Participate in the daily activities of the Help Desk support group. After hours and weekend support shifts are required
• Execute Help Desk support as directed by team lead
• Coordinate with outsourced support resources to ensure that IT policies, standards, and procedures are followed when troubleshooting restaurant issues
• Utilize call tracking system to clearly document incidents and troubleshooting steps taken to resolve
• Identify, research, and resolve technical issues and escalate issues to other support teams as necessary
• Multi-task in an effective manner and work successfully in a fast-paced environment
• Continually cross-train with other restaurant technology disciplines including labor and inventory management to further enhance skillset and backup other members of the team
• Provide customer support through documented help desk protocols

What you need:

Experience:

• 1 year of hands on experience in restaurant POS administration/management, restaurant support, or an equivalent combination of education and experience

• Knowledgeable of restaurant systems; NCR Aloha POS, Kitchen Display Systems, Configuration Center (CFC), online ordering, loyalty programs, and new technologies as needed
• Strong customer service skills

Education:

• High School diploma or GED required. Bachelor’s degree in related discipline or equivalent combination of education and experience preferred.

Competencies:

• Must have deep knowledge of restaurant technologies
• Creative in technical solutions and possesses strong problem-solving skills
• Strong communication skills with the ability to educate and inform user groups
• Analytical skills to identify trends and dig into root cause of problems

Working Conditions:

• Position requires talking, hearing, kneeling, walking, crouching, crawling, grasping, pushing, lifting, sedentary work, and visual acuity
• Ability to work nights, weekends and/or split shifts
• Normal Office environment
• On Call responsibilities

What we offer:

• Growth opportunities in a fun and fast-moving environment
• 15 days of PTO per year
• Medical, dental, vision, and 401(k) plans
• Company paid life insurance, short-term and long-term disability plans
• Generous meal benefits

Pei Wei is proud to be an equal opportunity employer workplace.