IT - Engineer Infrastructure Services - Full-time

PURPOSE OF THE POSITION: Responsible for the day to day support, maintenance operation of our end user PC, tablet and mobile devices.

 

RESPONSIBILITIES: (Top 5 should cover 80% of the important job functions)

 

1. Support and maintain PCs operating in company headquarters, regional offices and in use by remote field staff.

 

2. Support, installation and tracking of new PCs, tablets and other peripheral devices used by end-user community in company headquarters and regional offices.

 

3. Responsible for application and desktop training or related documentation as required.

 

4. Install and perform minor repairs to hardware, software, or peripheral equipment.

 

5. Confer with staff, users, and management to establish requirements for new systems or modifications.

 

6. Setup equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software.

 

7. Projects related to any of the aforementioned areas.
8. Other duties as assigned.

 

EDUCATION QUALIFICATIONS:
Required Minimum: Associates or Technical degree in Computer Sciences or equivalent work experience
Preferred: Associates Degree in Computer Science

 

EXPERIENCE QUALIFICATION:
Required Minimum: 2+ years IT experience
Preferred: 4+ years of experience supporting IT systems and infrastructure.

 

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:
 PC (desktop, laptop, tablet) hardware.
 PC peripherals such as scanners, tablets, mobile Wi-Fi connections
 Microsoft Windows Operating Systems -- Windows 7/Windows 8
 Active Directory.
 Microsoft Office, Outlook and Exchange, O365.

 

 

EDUCATION QUALIFICATIONS:
Required Minimum: Associates or Technical degree in Computer Sciences or equivalent work experience
Preferred: Associates Degree in Computer Science

 

EXPERIENCE QUALIFICATION:
Required Minimum: 2+ years IT experience
Preferred: 4+ years of experience supporting IT systems and infrastructure.

 

REQUIRED KNOWLEDGE, SKILLS or ABILITIES:
 PC (desktop, laptop, tablet) hardware.
 PC peripherals such as scanners, tablets, mobile Wi-Fi connections
 Microsoft Windows Operating Systems -- Windows 7/Windows 8
 Active Directory.
 Microsoft Office, Outlook and Exchange, O365.
 Cellular Technology -- Smartphone Platforms.
 PC/Server Imaging Technologies.
 Remote Access Technologies (VPN).
 Malware and AV Technologies.
 Other major software applications.