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IT - Director, Help Desk
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1155 PERIMETER CENTER WEST Atlanta, Georgia |
About this job
The Director of Help Desk is a key member of the operations leadership team with the key responsibility of being a customer facing problem solver. In addition, he/she will be supporting data management, client reporting, statistical analysis, and problem resolution. This person will work closely with the executive leadership team to ensure customer satisfaction.
RESPONSIBILITIES: (Top 5 should cover 80% of the important job functions)
RESPONSIBILITIES: (Top 5 should cover 80% of the important job functions)
1. Ensures the operation is in accordance with the established procedures and practices. Apply Help Desk best practices in accordance to international standards
2. Develops and implements strategies and/or hardware/software enhancements to increase employee productivity.
3. Leads a team of managers.
4. Provides support and services on the organization's network systems, applications, and solutions to user requirements and needs.
5. Support roles responsible for providing first-level technical assistance to hardware and software users within the organization.
2. Develops and implements strategies and/or hardware/software enhancements to increase employee productivity.
3. Leads a team of managers.
4. Provides support and services on the organization's network systems, applications, and solutions to user requirements and needs.
5. Support roles responsible for providing first-level technical assistance to hardware and software users within the organization.
(other important duties/responsibilities)
6. Responsible for coordination, installation, and operation of all workstation and peripheral equipment.
7. Professional roles will be responsible for providing support to users of business applications, including investigating operational problems/systems requirements.
7. Professional roles will be responsible for providing support to users of business applications, including investigating operational problems/systems requirements.
RESPONSIBILITIES: (Top 5 should cover 80% of the important job functions)
1. Ensures the operation is in accordance with the established procedures and practices. Apply Help Desk best practices in accordance to international standards
2. Develops and implements strategies and/or hardware/software enhancements to increase employee productivity.
3. Leads a team of managers.
4. Provides support and services on the organization's network systems, applications, and solutions to user requirements and needs.
5. Support roles responsible for providing first-level technical assistance to hardware and software users within the organization.
2. Develops and implements strategies and/or hardware/software enhancements to increase employee productivity.
3. Leads a team of managers.
4. Provides support and services on the organization's network systems, applications, and solutions to user requirements and needs.
5. Support roles responsible for providing first-level technical assistance to hardware and software users within the organization.
(other important duties/responsibilities)
6. Responsible for coordination, installation, and operation of all workstation and peripheral equipment.
7. Professional roles will be responsible for providing support to users of business applications, including investigating operational problems/systems requirements.
8. Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
9. Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center.
10. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
7. Professional roles will be responsible for providing support to users of business applications, including investigating operational problems/systems requirements.
8. Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
9. Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center.
10. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.