Service Desk Specialist - Full-time

Headway Workforce Solutions is currently seeking a Service Desk Specialist for a 3+ months contract opportunity in Columbus, OH with our partner, a private, nonprofit, applied science and technology development company.

Job description

The Service Desk provides a central point of contact for IT technical support and problem resolution. Primary responsibilities will include:

• Answering incoming questions by phone, ticketing system, Chat and email.
• Assisting users in IT problem recognition, research, isolation, and resolution.
• Providing technical support for business applications, operating systems, utility software, remote access, security software, and telecommunications.
• Assisting in the development of user documentation
• Working within a team environment

Requirements:

• Minimum of Associates degree in Computer Science or related IT major
• 1+ years of proven relevant Service Desk experience within the past 4 years.
• Experience with a Call Management and Ticketing System.
• 1-2 years of proven experience troubleshooting and resolving Windows 10, Microsoft Office 2013/2016 issues. Including Microsoft Project and Microsoft Visio.
• Experience installing and uninstalling software.
• 1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups).
• Experience troubleshooting two-factor authentication issues.
• Experience providing support by Remote Desktop Connection.
• Experience with supporting mobile devices (iPhone/Android/iPad).
• 1-2 years experience troubleshooting wired and wireless data communications and connectivity issues.
• Experience with installing desktop backup software and restoring data.
• Knowledge and experience with computer navigation, functionality and terminology.
• Ability to capture and document issues and resolutions.
• Excellent oral and written communication skills.
• Must be a US Citizen.

Preferred qualifications:

• Experience with Microsoft Windows SharePoint Services.
• Experience with RSA Authentication Manager.
• Good Technology Administration.
• Experience using ServiceNow.
• Experience supporting and using AnyConnect.

Additional Information

• This is a 3+ months contract.

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.