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Customer Service - Inbound - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | GREENTREE, PA GREENTREE, Pennsylvania |
About this job
Are you looking for a ground-floor opportunity with a growing company? Do you have customer service experience in a fast-paced environment?
PrideStaff is seeking an intake specialist in the Greentree area to interview potential clients. This position could turn into a long term position, but that all depends on you. This position's hours are Monday through Friday 8:30 am to 5 p.m. with a 30 minute lunch, compensating between $13 and $14 per hour.
Job Description:
PrideStaff is seeking an intake specialist in the Greentree area to interview potential clients. This position could turn into a long term position, but that all depends on you. This position's hours are Monday through Friday 8:30 am to 5 p.m. with a 30 minute lunch, compensating between $13 and $14 per hour.
Job Description:
- Conduct over the phone interviews with litigants
- Provide quality customer assistance and maintain confidential information at all times
- Perform case screenings, intake, and case coordination
- Answer a multi-line telephone and assist with a high volume of public and professional inquiries
- Perform data entry
- Fax, file, scan, email and copy documents
- Additional duties as assigned
- Provide customer service
- Learn methods, practices, principles, procedures, and techniques used in interviewing litigants as it pertains to the operation of the department
- Deal effectively and professionally in stressful situations with potential for a high volume of public and professional inquiries and case intake
- Exhibit sound judgment and use discretion
- Communicate thoughts and ideas effectively both orally and in written word
- Follow written and oral instructions and procedures
- Utilize Microsoft Office Word, Outlook, Power Point and Excel
- Type 40 correct words per minute
- Active listening is critical
- Heavy Communication on the telephone