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Hours Full-time, Part-time
Location 1627 US Highway 1
Sebastian, Florida

About this job

The Scheduling Specialist is responsible to coordinate and maintain scheduling for FirstLight Home Care clients and staff. This position will perform administrative tasks to aid in the support and operations of FirstLight Home Care.

1. Understands and adheres to established FirstLight Home Care policies and procedures.
2. Answering all incoming calls and fielding appropriately.
3. Creates and maintains staff schedules.
4. Provides staffing for sick leave, vacation, long term leave.
5. Schedules client appointments/visits according to care plans and staff availability.
6. Enters scheduling data, creates schedules, maintain communication records in Teletrack.
7. Contacts care providers and clients regarding day-to-day changes with scheduling.
8. Schedules weekly introductions, supervised visits, and intakes.
9. Enters staff and client information into database.
10. Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge).
11. Maintains staff, client, referral, and prospect statistics and reports. Driving business with previous client communication.
12. Maintains call – in and retention report.
13. Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
14. Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.

Requirements

Job Requirements
1. H.S. Diploma or GED.
2. Prior scheduling experience preferred.
3. Computer skills including but not limited to MS Office, MS Excel and scheduling program.
4. Basic medical terminology.
5. Interpersonal, organizational and communication skills.
6. Ability to carry out directions, read and write.
7. Maturity and ability to deal effectively with the demands of the job.


Additional Information
1. Understands and adheres to established FirstLight HomeCare policies and procedures.
2. Creates and maintains staff schedules.
3. Provides staffing for sick leave, vacation, long term leave.
4. Schedules client appointments/visits according to care plans and staff availability.
5. Enters scheduling data, creates schedules.
6. Contacts care providers and clients regarding day-to-day changes.
7. Discerns client services required as outlined in agreements, urgent requests and care plans.
8. Enters staff and client information into database.
9. Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge).
10. Maintains staff and client statistics, and reports.
11. Maintains call - in and retention report.
12. Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
13. Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
14. Responsible for employment decisions.