Franchised Group Coordinator

Additional Information: This hotel is owned and operated by an independent franchisee, Merritt Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Purpose

Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, DDC audit requirements and overall guest satisfaction.

Job Responsibilities:

• Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
• Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
• Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mgt and sales meetings in order to insure financial objectives of the property are met.
• Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
• Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
• Attend Weekly Revenue Strategy Meeting.
• Attend brand or company training programs as directed (may involve overnight travel).
• Maintain accurate files and systems for information retrieval as it relates to group bookings.
• Other duties as assigned.

Job Skills

• Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
• Excellent organizational skills, flexibility.
• Experience with hotel PMS systems and operational proficiency.
• Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
• Excellent telephone etiquette.
• Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
• Tact and good judgment and proven experience interacting with customers and hotel management.

Job Qualifications

• Describe the minimum qualifications needed to complete the job responsibilities.
• Education High school diploma required.
• Experience Minimum 6 months experience in hospitality, sales, marketing or accounts payable/receivable.
• Licenses/Certifications N/A
• Management Activities: Check all that apply
• Interview, select and train associates
• Set and adjust associates rates of pay and hours of work
• Direct the work of associates
• Appraise associates productivity & efficiency to recommend promotions or other changes in status
• Handle associate complaints
• Discipline associates
• Plan the work
• Determine the techniques to be used
• Apportion the work among associates
• Determine materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked & sold
• While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.
• Control the flow and distribution of materials or merchandise and supplies
• Provide for the safety and security of the employees or the property
• Plan and control the budget Monitor or implement legal compliance measures
• Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
• Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing ,
• advancement, promotion or any other change of status of other associates are given particular weight.

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

Question Answer (If yes, give multiple examples)

• Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?
• No
• Does this position have authority to commit the employer in matters that have significant financial impact?
• No
• Does this position have authority to waive or deviate from established policies and procedures without prior approval?
• No
• Does this position have authority to negotiate and bind the company on significant matters? No
• Is this position involved in planning long or short-term business objectives? No Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?
• No
• Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?

Essential duties of this job.

• Working Conditions: Indicate the environmental aspects of the job.
• Ability to speak and hear. Close and distance vision.
• Frequent sitting with some walking and standing.
• Frequently lifts/carries up to 10 lbs. Continual use of
• manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Continually works in normal office conditions and in close 

This company is an equal opportunity employer.

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