Franchised Front Desk Agent - Full-time / Part-time

Additional Information: This hotel is owned and operated by an independent franchisee, Turnberry Associates. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 Job Summary:

We are looking for driven, hospitable, enthusiastic and selfmotivated Front Desk Agents to join our Residence Inn Miami Aventura Mall team!

Join our team of service professionals as we continue our pursuit of excellence. If you are ready for a fastpaced environment, possess a strong work ethic and are passionate about achieving distinction join our team today!

Position Overview: Responsible for delivering exceptional customer experience. 

•  Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
•  Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
•  Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
•  Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
•  Quote and be familiar with room and rate availability for current and future dates
•  Accept reservations, changes and cancellations, as needed
•  Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage
•  Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service
•  Prepare daily reports and block special requests
•  Keep all support departments informed of necessary information or requests
•  Handle safety deposit box requests; including distributing, giving access to and closing procedures
•  Answer phones according to service standards and within 3 rings
•  Complete key packets and vouchers, and to modify registration cards
•  Reconcile transactions at the close of the shift and cash out.
•  Have thorough knowledge of hotel facilities, hours of operation and special service codes
•  Handle hotel emergency procedures and situations with maturity and professionalism
•  Perform tasks and projects as delegated by the Front Office Manager

Requirements

•  Bilingual (English/Spanish) (English/Portuguese) desired.
•  Previous front office or hotel experience preferred
•  Ability to speak foreign languages preferred
•  Ability to work with computers; prefer previous PMS experience, MS office experience

This company is an equal opportunity employer.

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