Senior Director, Mobile Guest Experience

Posting Date Mar 01, 2018
Job Number 18000IP3
Job Category Information Technology
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

Leads Information Technology (iT) Business Partnership and Planning (BPP) for Consumer Direct Channels in partnership with Marriott discipline and iT leaders as appropriate.  The VP, IT BPP will serve as the primary interface for iT, and account leader for iT into the discipline.  The leader will implement and maintain processes for relationship management, demand management, discipline technology strategy, roadmap development and maintenance, and measuring overall satisfaction with iT.  The leader must demonstrate a broad understanding of Marriott’s business, technology and the various disciplines involved to make and influence key decisions that ensure the success of the programs.

This role will be aligned with the discipline VP of Digital Guest Experience, with a focus on enabling the success of iT in the following discipline areas:

• Mobile Guest Experience
• Guestroom Entertainment
• Seamless Stay
• Pre-Arrival Planning
• Post-Stay Engagement
• Member Services

CANDIDATE PROFILE

• 10+ years of IT or business management leadership experience
• Experience managing multi-year programs enabled by complex information technology capability development and implementation
• Direct management of complex budgets in excess of $10M direct and indirect costs
• Direct management of cross functional, sourced, or matrix teams

• Graduate degree.
• Experience with development of program management governance and execution processes
• Significant experience and success in implementing new business applications with complex technology integration and business process change on time, on budget, and with high client satisfaction.
• Experience acting as a the primary account management for assigned business disciplines coupled with an In-depth understanding of business discipline and operational needs
• Experience with business process re-engineering.
• Excellent oral and written communication skills, with executives and delivery teams.
• Demonstrated ability to work independently and with others.
• Excellent analytical skills where problems are very unusual and extremely difficult.
• Excellent interpersonal skills to work effectively with others.

CORE WORK ACTIVITIES

Managing Programs

• The role will organize program management teams and will achieve results through directing and influencing the program work streams of multiple IT and disciplines in this leadership role
• Monitors program budget and project estimates
• Implement programs, concepts, products or services to identify operational implications prior to implementations
• Assist in setting strategic direction of application or product functionality to meet business requirements; communicate technology direction with internal and external stakeholders in order to obtain alignment and commitment on direction
• Partner with the discipline program management and IT build leader to ensure the strategy, solution and roadmap plans are met
• Coordinate efforts of multiple program work streams to deliver the end solution
• Determines appropriate business needs and business cases for the implementation of technology solutions
• Verifies completeness and accuracy of business requirements
• Ensure clarity and understanding of business cases by the IT participants and aligns delivery outcomes with the strategy and benefits.
• Aligns projects with short and long-range business plans, and with IT build and architecture
• Verifies technology project plans, costs, schedules, and deliverables meet business need.
• Serves as primary project liaison with business partner(s).
• Serves as escalation point for program and project managers, if required.
• Monitors project risk management and verifies mitigation plans are in place for each risk.
  

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

• Developing Others - Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
• Technology Life Cycle:  knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
• IT Systems:  Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations. 
• IT Resources:  The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understands written sentences and paragraphs in work related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.