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Hours Full-time, Part-time
Location Newark, DE
Newark, Delaware

About this job

Posting Date Feb 05, 2018
Job Number 18000CUN
Job Category Rooms and Guest Services Operations
Location Courtyard Newark-University of Delaware, Newark, Delaware
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply online via email at:  



Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.


Job Summary

 

Upscale hotel is seeking a dynamic candidate to fill a front-line, hands-on Front Desk Manager position.


The Front Desk Manager will be responsible for the successful operation and administration of the Front Desk, including the hands-on execution of the policies to which the Front Office staff is being held accountable . The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, outstanding people skills for overseeing a high level of guest service, a strong ability to multi-task, demonstrated problem-solving skills, and excellent communication skills.



The ideal candidate will have a minimum of three years hospitality supervisory experience. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with hotel and brand standards.


The Front Desk Manager is key to a positive first and last impression of our hotel. This person must be a quick study and learn on their feet. They must possess a team-first attitude and a strong sense of initiative, and they must have a proactive approach to hospitality. The Front Desk Manager's responsibilities include, but are not limited to...

  • Trains, cross trains, and retrains all Front Desk personnel.
  • Responsible for the selection of Front Desk personnel.
  • Schedules appropriately for business levels.
  • Supervises workload during shifts.
  • Evaluates the job performance of each Front Desk employee.
  • Maintains working relationships and communicates with all departments.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Works within the allocated budget for the Front Desk.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Assists with conducting regularly-scheduled meetings of Front Desk personnel.
  • Wears the proper uniform at all times, and enforces the dress code amongst all Front Desk employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.
  • Ensure implementation of all hotel policies and house rules.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
  • Monitor all VIPs, special guests, and requests.
  • Maintain required pars of all Front Desk and stationary supplies.
  • Review daily Front Desk work and activity reports generated by Night Audit.
  • Review Front Desk log book and guest feedback forms on a daily basis.
  • Ensure the continuous training of all Front Desk associates.
  • Play an active role in the day-to-day Revenue Management and Rooms Control processes at the Front Desk.
  • Perform other duties as requested by management.

 

This company is an equal opportunity employer.

 

 

 

 

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