Special Events Coordinator

CRITICAL TASKS

 Guest Relations

• Assist in coordinating the operation of all Special Events or Leisure Experience (i.e.,ICE!, SummerFest, etc.) activities.
• Check the status of operation, lighting, AV, cleanliness, system operation and correct any aesthetic deficiencies.
• Follow through with training guidelines to support the direction of Special Events Manager and Assistant Managers.
• Monitor and assist with training for all Special Events employees.
• Learn and operate software systems used in events (i.e., ticketing, retail, inventory, space usage, etc.)
• Resolve financial, inventory, numeric discrepancies.
• Manage merchandise inventory as needed, enhancing merchandise displays to increase sales and teach selling techniques.
• Communicate group arrival times and numbers to entire event team.
• Maintain current knowledge of local area attractions and events.
• Maintain awareness of and follow through for all guests and convention group demands.
• Use proactive problem resolution techniques to identify potential issues in advance and resolve.
• Answer guest inquiries via phone, personally or electronically in a prompt, courteous manner.
• Direct guests to proper location with clear instructions.
• Manage the department finances through daily tracking of the checkbook. 

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Safety and Security

• Follow company and department safety and security policies and procedures to verify a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Verify uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

 Analytical Skills

• Decision-Making
• Learning

Interpersonal Skills

• Customer Service Orientation
• Team Work
• Diversity Relations
• Interpersonal Skills

Communications

• English Language Proficiency
• Communication
• Telephone Etiquette Skills
• Listening
• Applied Reading
• Writing

Personal Attributes

• Integrity
• Positive Demeanor
• Dependability
• Presentation
• Adaptability/Flexibility
• Initiative

Organization

• Multi-Tasking
• Detail Orientation
• Time Management

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

1 related work experience is required