Franchised Front Desk Supervisor - Full-time / Part-time

Additional Information: This hotel is owned and operated by an independent franchisee, JHM Hotels The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Purpose 

The purpose of the Front Desk Supervisor is to coordinate front office activities of the hotel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinates. 

Supervisory Responsibilities 

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. 

Major Responsibilities 

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. 
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Auro Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner. 
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately. 
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment. 

Essential Job Functions 

• Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel. 
• Speak, read, write, and understand English in order to interact with guests, staff, handle administrative duties, etc. 
• Manage multiple activities often in stressful situations. 
• Works with associates to provide outstanding customer service to guests. Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence. 
• Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry. 
• Ability to negotiate with confidence and to
• persuasively resolve guest issues. 
• Communicate and counsel associates as necessary. 
• Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.

Experience/Education 

College degree preferred; High School Diploma and/or 2-3 years experience or equivalent combination of education and experience required.

This company is an equal opportunity employer.

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