Senior IT Manager- Bench - Full-time / Part-time

 

The Bench Sr. Market IT manager role is key member of the Americas IT team. The position assists in championing and implementing property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees. The position provides leadership of successful implementation and execution of regional initiatives. This position may be based remotely and will require approximately 75-80% travel. The Senior IT Manager (Bench) will be assigned to hotels within a geographic area on a daily/weekly/monthly basis to cover hotels with open positions. The Sr. IT Manager (Bench) may be asked to travel outside of the geographical area based on business needs. The position requires providing temporary leadership, that can include managing direct reports, and technical support for a specific property, properties or market. Assignments can range from temporarily filling open field positions to supporting special projects like hotel openings, conversions or company/discipline . This position contributes advanced knowledge and skill in technology and applies sound business acumen. This individual will work closely with Regional, Cluster and Market IT field teams, as well as interface directly as needed with vendors, owners, executive committee and property staff to support information technology (IT) objectives. The Senior IT Manager (Bench) is typically assigned to moderate to highly complex assignments.

 

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Equipment Selection - Determining the kind of tools and equipment needed to do a job.

• Troubleshooting - Determining causes of mechanical or technological operating errors and deciding what to do about it.

• Mechanical - Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Installation - Installing computers, software, equipment, machines, wiring, or programs to meet specifications.

• Repairing - Repairing machines or systems using the needed tools.

• Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

• Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.