Franchised Front Desk Agent - Full-time / Part-time

Additional Information: This hotel is owned and operated by an independent franchisee, Thayer Lodging Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Essential Duties and Responsibilities of a Front Desk Agent

• Welcomes customers and guests.
• Answers phone calls.
• Assists customers in making reservations 
• Processes visitor check-in and checkout information at hotels.
• Assigns rooms and suites to guests.
• Draws up and reviews customer billing statements.
• Processes customer and guest payments.
• Keeps work space clean and orderly.
• Sends and receives faxes.
• Performs other miscellaneous clerical duties as necessary.
• Resolves customer issues and complaints.
• Transfers calls to relevant staff or departments.
• Refers customers and guests to management when necessary.
• Provides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town.
• Describes details of services and amenities to visitors.

Required Knowledge, Skills and Abilities

• Demonstrates excellent interpersonal skills.
• Communicates clearly and effectively.
• Works well with other hotel and resort staff to optimize guest experience.
• Maintains friendly, professional, and outgoing demeanor.
• Exhibits strong organizational and time management skills.
• Pays close attention to detail.
• Responds calmly and efficiently in stressful situations.
• Responds politely to difficult or angry customers.
• Is capable of multitasking on an ongoing basis.
• Demonstrates familiarity with basic Microsoft computer programs.
• Possesses excellent phone etiquette.
• Has ability to remember names and faces in order to make guests feel particularly welcome.
• Is familiar with the specific details of the companys mission and goals.

This company is an equal opportunity employer.

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