Franchised Sales Coordinator - Full-time / Part-time

Additional Information: This hotel is owned and operated by an independent franchisee, Regent Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

The Event Coordinator for Courtyard DFW Airport North/Irving  is responsible for effectively executing deployment of all tasks associated with incoming hotel Functions and Groups.  He/She will report directly to the Director of Sales and assist with any auxiliary sales endeavors, as well as supporting the Front Desk and FD Supervisor when needed. This is a Supervisor position; the individual we are looking for must be extremely self-driven and has a passion for sales.  

Responsibilities

• Develop a full working knowledge of the operations of the hotel.
• Assist Director of Sales
• Respond to surveys and reviews submitted through Trip Advisor and other websites.
• Initiate and follow up on leads as required by DOS.
• In charge of group bookings; includes creating contracts, rooming list, group resume and other group related functions.
• In charge of event space bookings and other related event functions.
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Regent Hospitality sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review meeting planner evaluations with Director of Sales to ensure the issue receives follow-up.
• Perform other duties as requested by management.

Qualifications

• At least 1 year of sales experience in a hotel or at least 4-5 years of progressive hotel experience is preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Ability to read, analyze, and interpret general business documents.
• Ability to write reports and business correspondence.
• Ability to effectively communicate information and respond to questions from managers, clients, guests, and the general public.
• Must be able to maintain high confidentiality of information.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees, managers and guests.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram, or presentation form.
• Enthusiastic, go-getter individual
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

This company is an equal opportunity employer.

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