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Hours Full-time, Part-time
Location Bethesda, MD
Bethesda, Maryland

About this job

Posting Date Feb 26, 2018
Job Number 18000IAM
Job Category Human Resources
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


JOB SUMMARY
 

This Manager position supports the Director, Employee Engagement and Performance Management with maintaining tools that help the organization to develop, manage, and engage employees. This positions manages and supports special projects and initiatives in support of tool development efforts. Supports ongoing implementation and maintenance of Global Talent Management programs, including programs the Employee Engagement Survey and Performance Management processes, by performing business as usual processing (BAU). Plans for and assists with special projects in support of the broader team’s mission. Provides consultation to clients and helps them administer, report on, and interpret engagement and performance management tools and data. Partners with the market and other Centers of Expertise to ensure business needs are met for these programs. Responds to end user issues and questions and manages central mailbox for Engagement and Performance Management programs.

CANDIDATE PROFILE
 

Education and Experience

  • A Bachelor’s degree with emphasis on data, process and/or project management preferred. 
  • Advanced degree, such as an MBA, a plus.
  • 2+ years of applied experience in project management, data/process management, and reporting preferred
  • Skilled with MS Office with advanced Excel skills. Experience with large database software and Visual Basic for Application (VBA) preferred.
CORE WORK ACTIVITIES
 

Employee Engagement & Performance Management Process Support

  • Partners with internal team members and external vendor(s) to develop, implement, and sustain engagement survey and performance management tools.
  • Serves as a key analyst for engagement and performance management evaluation and reporting.
  • Manages data files that support global engagement survey process.
  • Creates Excel reports/dashboards to share information and reports related to engagement results and performance management studies.
  • Facilitates the internal and external research to inform the design of best-in-class engagement and performance management tools.
  • Participates in the design, development, testing, and deployment of new engagement and performance management processes and tools that align with business needs.   
  • Provides ongoing thought leadership and support to measure impact, identify process improvements, and drive sustainability of practices.
  • Uses HR systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
  • Manages relationships with internal partners and external vendors to ensure compliance with program/project requirements as outlined in project plans, contracts, and timelines.
  • Supports cross-functional teams to include members from HR Centers of Expertise (COEs), brand organizations, and operational disciplines to continuously improve the approach to engagement and performance management practices.
Excel Report Creation
  • Designs routine and ad hoc reports to present summary tables and graphs.
  • Uses formulas and/or macros to combine data from multiple data sources.
  • Builds macros to automate data management and manipulation tasks.
  • Design and build custom dashboards to address client needs.

Special Projects Completion

  • Identifies stakeholder needs.
  • Establishes project plan.
  • Identifies additional internal and external resources required for the project.
  • Establishes a project plan to drive completion.
  • Manages all aspects of the projects and escalates issues as needed.
MANAGEMENT COMPETENCIES
  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
    • Industrial/Organizational Psychology - Applies knowledge of the principles, standards, codes of conduct, and application of Industrial/Organizational to workforce effectiveness through the design of processes and tools that help organizations hire, develop, manage, and engage employees.
    • Human Resources Reporting and Analytics - Uses Human Resources systems and data to generate reports and analyses that inform, evaluate or otherwise provide value to the business.
    • Organizational Capability - Creates and executes a strategy to evaluate and adapt the structure of organizational units or jobs, as well as business processes that best fit the needs and/or support the goals of an organizational unit.
    • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Human Resources Systems and Tools - Uses Human Resources systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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