Franchised Training Manager

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

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• Support the design, development, implementation, and evaluation of Learning programs
• Support the facilitation of both management and line-level curriculum demonstrating sound application of standard classroom management techniques
• Support structured reviews of instructional design plans and outcomes to ensure alignment with JW Marriott instructional standards 
• Track attendance and course completion requirements 
• Manage learning spaces to required standards including supplies for the room and classes
• Make recommendations to enhance learning programs as necessary, in order to adapt to the changes that occur in the work environment or organizational strategy
• In partnership with HR Leadership, work with subject matter experts to build relevant and effective learning programs
• In partnership with HR Leadership, identify Learning and Performance Improvement needs through effective planning and execution of job / needs analysis and performance appraisals 
• Support the development, implementation, and evaluation of all career planning, upward mobility, succession planning programs & initiatives
• Support the development of department trainers bench strength ensuring effectiveness of department training
• Support the Analysis, Design, Development, Implementation and evaluation of Department Training planning, execution and effectiveness
• Lead, manage, and conduct training including but not limited to New Hire Orientation, Leadership Orientation, Leadership Development Series, Management Development Program and Symphony of Service constantly evaluating for effectiveness and continued improvement
• Manage performance appraisal process, including but not limited to, tracking and filing of performance reviews.
• Lead compliance training, tracking and reporting for the property ensuring property remains compliant in all required areas including, but not limited to, JW Marriott brand standards
• Prepare training programs and tools; maintain a library of training aids
• Complete administrative duties for management development programs, including but not limited to, event set up, compilation of evaluation data, and tracking
• Schedule training sessions and publish a monthly training calendar
• Facilitate performance improvement activities throughout the property
• Act as a resource person to department managers. Work with leaders to assess their quality assurance needs and ensure that they have the resources necessary to reach high-quality results
• Assist HR Leadership with Team Member Engagement survey management
• Perform additional duties and projects as assigned.

• Minimum of 3 years experience in a similar role in a hospitality setting
• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Proven ability to plan and organize events effectively, with an acute sense of detail 
• Assertive, professional and positive approach with a proven ability to develop and lead in a team environment 
• Excellent interpersonal and communication skills, both written and verbal
• Performance Improvement standards of practice
• Training Delivery
• Learning Technologies
• Evaluating Learning Impact
• Managing Learning Programs
• Excel in public speaking and moderating large groups and diverse audiences.