Franchised Executive Housekeeper - Full-time / Part-time

Additional Information: This hotel is owned and operated by an independent franchisee, Interstate Hotels and Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Descriptions

• Plan and manage the room and related areas operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Manage the Human Resources in the division in order to attract, retain and motivate the employees while providing a safe environment; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.  
• Develop, recommend, implement and manage the divisions annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.  
• Implement company programs (IHR/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.  
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.  
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets.

• Four year college degree or equivalent education/experience.

• Experience required by position is from four to five years of employment in a related position with this company or other organization(s).

Skills and Abilities:

• Requires advanced knowledge of the principles and practices within the Rooms/Hospitality profession.  This includes experiential knowledge required for management of people and complex problems.
• Requires ability to investigate and analyze current activities or information and indicate logical conclusions and recommendations.
• Ability to make decisions based on established policies and procedures.
• Ability to communicate information and hotel services to management and guests.  Second language may be required.

This company is an equal opportunity employer.

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