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Hours Full-time, Part-time
Location Bethesda, MD
Bethesda, Maryland

About this job

Posting Date Feb 21, 2018
Job Number 180009FX
Job Category Human Resources
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY
 

This Manager position supports the Senior Director, Research and Analytics with conducting critical business as usual tasks and leading special projects and initiatives. Leads special projects and initiatives in support of tool development efforts. Supports ongoing implementation and maintenance of Global Talent Management programs. Executes processes and maintains tools that help the organization to hire, develop, manage, and engage employees. Performs business as usual processing (BAU) in support of job creation (e.g., writes job descriptions, manages large databases, and inputs data into applicant tracking systems) and in support of BAU planning and reporting. Plans for and manages special projects in support of the broader team’s mission. Provides survey consultation to clients and plans, builds, administers surveys for clients as well as providing survey analytics and interpretation services. Partners with Centers of Expertise in the creation of jobs, assigning of related talent acquisition requirements (e.g., assessments and interview guides), and prepares data files for loading into various Human Resources (HR) systems (e.g., applicant tracking and PeopleSoft) by business partners on a weekly basis. Provides input for project and change management efforts in support of all projects and programs falling under the team’s responsibility.

CANDIDATE PROFILE
 

Education and Experience

  • A Bachelor’s degree with emphasis on data/process and/or project management preferred. 
  • Advanced degree, such as an MBA, a plus.
  • 2+ years of applied experience in project management, data/process management or reporting preferred
  • Skilled with MS Office with advanced Excel skills. Experience with large database software and Visual Basic for Application (VBA) preferred.
  • Familiarity with Taleo applicant tracking system a plus.
CORE WORK ACTIVITIES
 
Project Management
  • Serves as project lead and manager, working with external or internal vendors to achieve timely construction and launch of new tools and proceses.
  • Formulates project plan and identifies key milestones.
  • Manages vendor activities and directs vendors with regard to project tasks.
  • Escelates issues to higher levels of management.

Excel Reporting and Data Management

  • Designs routine and ad hoc reports to present summary tables and graphs.
  • Uses formulas and/or macros to combine data from multiple data sources.
  • Builds macros to automate data management and manipulation tasks.
  • Design and build custom dashboards to address client needs.

Job Infrastructure Maintenance

  • Responds to requests for new occupation codes and occupation code modifications.
  • Makes critical decisions with regard to the structure of job codes and alignment of data elements to such codes.
  • Partners with other groups to process occupation code requests.
  • Works with market partners to write job descriptions.
  • Maintains and manages the enterprise-wide portfolio of job descriptions.
  • Provides direction and guidance to staff members who support job description maintenance functions.
  • Makes critical systems updates in the Hourly Performance Process online system when new occupation codes are created.
  • Serves as the team’s point of contact for all things related to the Global Recruitment System.
  • Leads special projects as needed to address large-scale occupation code changes.
  • Answers questions regarding occupation codes using a variety of data sources and creating unique reports.
Interview Tool Management
  • Manages and maintains the online interview guide tool.
  • Interfaces with online interview guide tool vendor to address system issues and coordinate maintenance and enhancement functions.
  • Leads projects to handle large-scale interview guide updates.
  • Processes requests for content updates to interview guides via the online interview guide tool.
  • Manages interview guide translation projects.
  • Serves as the point of contact for persons needing support when using the online interview guide tool.

Survey Construction, Administration, and Analysis

  • Consults with internal clients regarding survey needs.
  • Estimates cost for survey projects with input from Sr Director, Research & Analytics.
  • Provides survey item construction guidance to clients.
  • Consults with clients regarding survey administration options and helps clients determine the best survey administration technique for their situation.
  • Establishes project plan for survey administration and coordinates efforts between all parties.
  • Configures survey system with survey items and programs system functionality.
  • Administers surveys for clients.
  • Provides ongoing updates regarding survey completion progress.
  • Extracts survey data and produces survey results reports.
  • Creates Excel reports/dashboards to showcase results.

Special Projects Completion

  • Identifies stakeholder needs.
  • Establishes project plan.
  • Identifies additional internal and external resources required for the project.
  • Establishes a project plan to drive completion.
  • Manages all aspects of the projects and escalates issues as needed.

Contributing to Continuous Process and Tool Improvement

  • Uses HR systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
  • Identifies and implements ways to improve work processes and outputs.
  • Participates in all technology development, testing, and system evaluation.

Building Relationships with Customers and Business Partners

  • Supports cross-functional teams to include members from HR Centers of Expertise (COEs), brand organizations, and operational disciplines to continuously improve processes.
  • Manages relationships with internal partners and external vendors to ensure compliance with program/project requirements as outlined in project plans, contracts, and timelines.
MANAGEMENT COMPETENCIES
 
Leadership
  • Adaptability– Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication– Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Strategy Execution– Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. 
    • Human Resources Reporting and Analytics - Uses Human Resources systems and data to generate reports and analyses that inform, evaluate or otherwise provide value to the business.
    • Organizational Capability - Creates and executes a strategy to evaluate and adapt the structure of organizational units or jobs, as well as business processes that best fit the needs and/or support the goals of an organizational unit.
    • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Human Resources Systems and Tools - Uses Human Resources systems and tools (e.g., web applications, software, surveys) in accordance with company standards and policies as well as industry best practices.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension– Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.