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Hours Full-time, Part-time
Location Orlando, FL
Orlando, Florida

About this job

Posting Date Feb 16, 2018
Job Number 18000H3I
Job Category Sales and Marketing
Location Courtyard Orlando Downtown, Orlando, Florida
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via online : 


Additional Information: This hotel is owned and operated by an independent franchisee, Turnberry Associates. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

We are Turnberry.

Creators of the Exceptional.

We transform the ordinary into the extraordinary

For over 50 years, Turnberry has continually imagined and realized what many can only dream of. From buildings, to cities, to world class entertainment and hospitality experiences, we have the unrelenting vision to go beyond. To cultivate culture and build communities. We are guided and driven by our beliefs; quality, integrity, and family. We know no bounds.

Turnberry Associates is a drug-free workplace and equal opportunity employer.

SALES MANAGER
  • Position Overview: Responsible for bookings all segments and achieving total room revenue goal , including but not limited to, the coordination, all sales-related activities, including direct sales efforts, follow-up, and proper sales administration. The Sales Manager is also responsible for acting directly with the client and hotel operating departments to ensure a successful meeting and to generate repeat business. He/she is also responsible for growing existing accounts with in this size and scope, and generating new business to ensure that room revenue and catering revenue meet or exceed budget in order to maximize revenue and profits and to improve the hotel's performance in the marketplace. Perform support duties to the Director of Sales to assist in smooth operations of the Sales Department.
  • Maintains all files, correspondence and records in the department. Typing and filing using computer systems.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Turnberry Hotel Group standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, which include compliance with brand dress code and wearing a name tag when working.
  • Comply at all times with Turnberry Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Attend monthly all-Team Member meetings and any other functions required by management.
  • Attend weekly revenue meetings and sales meetings as required by management.
  • Attend weekly staff meeting and provide training on a rotational basis, using steps to effective training according to Turnberry Hospitality standards.
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Front Office and Reservations to support the administration of groups.
  • Develop a complete knowledge of company sales policies.
  • Assist with preparation and execution of hotel site inspections.
  • Meet or exceed set call goal and annual room night.
  • Operate within established sales expense budget.
  • Maintain and participate in an active sales solicitation program. 
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Meet and greet onsite contacts.
  • Maintain strong visibility in local community organizations.
  • React to negative trends in market place by implementing blitzes or catering promotions.
  • Handle inquires as part of daily activities.
  • Assists DOS in all administrative aspects.
  • Performs telephone duties which require answering telephones, messages, forwarding calls to appropriate person, assisting caller in resolving questions, using standards of service.
  • Politely and professionally converse with clients. Respond to inquiries with accurate information and record in all relevant files. Promptly respond to requests for information on hotel facilities and menus.
  • Copy, fax and email necessary documentation for clients and hotel use.
  • Coordinates and delegates distribution of incoming and outgoing correspondence to in-house, Turnberry Hospitality, and other areas.
  • Assists in organizing trace system to ensure all correspondence memos reports are completed, distributed properly and on appropriate time schedule.
  • Handles individual requests for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Maintain and update data in SalesPro.
  • Solicit, negotiate and generate contracted revenue.
  • Develop, implement and update quarterly action plans.
  • Accurately prepare and present request for proposals to clients.
  • Monitor and order necessary office supplies for department.
  • Maintain filing system in accordance with company standards.
  • Log pertinent account information in files.
  • Maintain necessary copies of contracts and correspondence in orderly and accurate manner. Maintain current files and contracts for 5 years in accordance with Turnberry Hospitality minimum standards.
  • The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
  • Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to the safety section in the Team Member Handbook for specific examples.
  • Other duties and responsibilities as assigned.
Qualifications, Job knowledge, Experience, Skills, Abilities:
  • 2-4 Year College degree in business related major, preferred.
  • 2+ years experience in hotel sales required, Marriott brands preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests, with high level of patience, diplomacy and tact
  • Strong organizational skills with attention to detail
  • Ability to operate computers to include MS Office suite software and calculator
  • Typing proficiency at 75-100 wpm
  • Telephone etiquette skills needed
  • Ability to follow written and/or verbal instructions
  • Ability to stand and/or sit and continuously perform essential job functions for duration of shift
  • Ability to set-up and maintain filing systems
  • Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
  • Ability to travel locally, domestic and international for purposes of sales calls, meetings and training; must have means of transportation when traveling i.e. ability to rent car with a valid driver’s license.
  • Must be available for evenings and weekends for business reasons including attending business/social functions, entertaining clients and oversight of sales & catering client bookings and events.

 

This company is an equal opportunity employer.

 

 

 

 

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