Manager, Learning + Development (Instructional Design)

Posting Date Mar 06, 2018
Job Number 18000H4H
Job Category Human Resources
Location Marriott International HQ, Bethesda, Maryland
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

The Manager, Learning Development supports the development of training across all Marriott disciplines and brands globally.  This position requires creativity and flexibility as it will work with a variety of subject matter experts and develop for many different audiences. Knowledge of design and development methods in the hospitality or service industry is critical to the success of this position. 

This individual will design and develop training that facilitates behavior change, transfers critical knowledge, and develops technical and strategic skills in our associates. Assists Director, Learning Development in evaluating the effectiveness of training programs and ensuring training meets the business needs and objectives. The individual works closely with business leaders, numerous internal support teams, and vendors to ensure the successful development and integration of the learning deliverables.

Reports to:  Director, Learning Development

Design & Development

• Build learning items from analysis, design and storyboard, through development of final deliverable.
• Utilize creative thinking capabilities to design and develop client specific products.
• Interact with subject matter experts across a variety of clients.
• Clearly and concisely present ideas to clients on learning item design.
• Work with other instructional designers or external vendors to complete projects.
• Package multiple items to create curriculum, as appropriate.
• Build and test items in learning management system as part of the deployment activities.

Business/Functional Results

• Design, develop and implement training strategies, programs and processes as they relate to Brands and disciplines to include modes that are high tech, high touch.
• Explore alternative methods/mediums of providing training to the field.
• Manage time and resources to meet deadlines, budget goals and changing business and market needs.
• Ensure training is global and applicable across all audiences as appropriate.
• Create e-learning using software such as Captivate Articulate Storyline, and other e-learning programs and web and video conferencing software.
• Solicit and incorporate feedback and assess evaluation feedback to make appropriate changes.

• Work as a project leader to achieve results in a team environment.
• Manage multiple projects and processes on time and on budget.
• Identify methods for measuring the effectiveness of training.

Building Relationships

• Collaborative approach; team player; ability to work with global teams from diverse cultural backgrounds.
• Develop relationships with internal and external stakeholders, across regions, brands, and disciplines.
• Foster team work, maximize efficiencies, and work to promote effective synergies between the Development and Delivery teams, within L+D, and with partner disciplines.
• Work along with business partners to ensure training meets the needs of the individual stakeholders and audience members.

Learning & Applying Personal Expertise

• Utilize strong field experience or knowledge of adult learning to ensure training meets the needs of the audiences represented and are effective in the learning and development of the participants.
• Develop knowledge of disciplines supported, across all brands.
• Be proficient in all software programs necessary for the position: Word, Excel, PowerPoint, Captivate, Articulate Storyline and others as needed.

Successful candidates should possess knowledge and experience in the subjects below and demonstrate strong leadership and relationship skills as follows:

• BS/BA degree is required. Advanced degree or additional certification a plus.
• Minimum of 3 years of instructional design and development experience.
• Knowledge of and demonstrated ability in applying adult learning theory and iterative instructional design methodologies (i.e., ADDIE, Successive Approximation Model (SAM)).
• Experience in designing, developing, and implementing high impact learning solutions, using a variety of innovative approaches.
• Able to prioritize and execute tasks in a high-pressure environment.
• Excellent written communication skills.
• Program and project management skills.
• Experience using Development tools, e.g., Articulate, Storyline, Captivate, Creative Cloud Applications.
• Hospitality Industry expertise preferred with general knowledge of corporate disciplines.

• Comfortable with complexity, ambiguity and change. Enjoys the challenge of unfamiliar tasks.
• Ability to learn quickly when facing new problems; a relentless and versatile learner; analyzes both successes and failures for clues to improvement; experiments and works diligently to find solutions.
• Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders, vendors and external constituents; ability to influence change through relationships.
• Ability to work in a deadline-driven environment - establishing goals and delivering against the objectives of assignments to meet time, budget and quality criteria.
• Ability to deliver results under difficult conditions and demonstrated balanced judgment under pressure.
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
• Ability to communicate with non-technical people about technical issues.

• Manages time well, correctly prioritizes tasks, and is flexible.
• Possess strong writing ability, creativity, attention to detail and excellent proofing and editing skills.
• Excellent presentation skills. Presents ideas, expectations, and information in a concise well-organized manner.
• Effective listening skills aimed at encouraging diversity of ideas and a willingness to resolve conflicts in a positive manner.
• Critical thinking skills & analytical approach to problem solving and driving toward solutions.

Demonstrates self-confidence, bias for action, focus, and the ability to self-manage.