Franchised Front Desk Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Stevens Holtze Corporation d/b/a Stout Street Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Summary

The Front Desk Supervisor is key in fostering a culture of "guest service excellence" in our front office.  The Supervisor helps train and coach the Agents to provide check-in and check-out services, Hotel information services, service recovery when necessary, and a wide array of other Hospitality oriented guest services.  Our guests are business travelers, business professionals, social affair guests, celebrities, vacationers, and great folks just like you.

Job Description

What we look for in a good Front Desk Supervisor candidate is a person who likes helping people and being friendly no matter the work situation; can think fast, act quick, display grace under pressure; has good communication ability, and has a knack for Instinctive Guest Service.They also enjoy working with others and sharing knowledge and successful strategies.

Some of the more specific duties include assisting in training for all front office personnel (including Valet if applicable) regardless of employees tenure in the front office, updating communication boards for front office staff to stay current with downtown events, services, and facilities, so as to better assist guests.  The Supervisor will need to take ownership of guest service issues that are escalated and demonstrate efficient resolution and follow-up.  There will be daily reporting, amenities, and room checks that will be completed by the Supervisor.

The Magnolia Offerings

This position starts at $16/hr, along with The Magnolia Hotel Denver's offer of a complimentary RTD Eco-Pass, full health insurance plan, uniform cleaning service, complimentary shift meal, paid holidays/vacation and 401k plan. This is a full-time, flex-schedule position.

Desired Qualifications

There some minimum qualifications for the Front Desk Supervisor position including: 

• Manual dexterity to operate a computer keyboard and mouse, and visual capacity to read a computer screen and count cash; 
• English comprehension skills to speak, read and write English.
•  A Supervisor will also need to have a positive attitude, superior problem-solving skills, delegate effectively, and demonstrate initiative.

This company is an equal opportunity employer.

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