Franchised Event Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Leisure Sports. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

RENAISSANCE CLUBSPORT

Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover talented Event Manager to join the Hotel Sales team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 5,500 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Restaurant, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25 yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park. 

MISSION

Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.

REPORTS TO

Director of Hotel Sales

PRIMARY RESPONSIBILITIES

• Contact client within 24 hours of event turnover from Sales Manager or Catering Director
• Detail BEOs and send to client for signature
• Upgrade and up-sell menus
• Utilize corporate event planning packages and spa packages
• Be aware of the forecast and budget, and where we need to fill holes; be profit minded
• Finalize rooming list and guarantees
• Ensure proper credit for direct billing; secure a method of payment
• Process rooming list; complete all changes and cancellations for groups; prepare group guest lists prior to arrival and release rooms as necessary
• Ensure all agreements or contracts are correct and distributed to all appropriate parties
• Identify and fill client needs for event space, audio visual and catering
• Contact client 72 hours prior to event to confirm arrangements and obtain final guarantees
• Inspect operations daily
• Maintaining a high level of customer satisfaction and quality standards
• Conducting site inspections for prospective customers
• Contact client within 24 hours of event for feedback and to thank them for their business
• Send client thank you letter with meeting planner survey
• Hold file for 60 days or until billing is finalized
• Process all travel agent commission check requests for all group room blocks
• Be familiar with honored guest and Marquis procedures if applicable
• Have knowledge of advance deposits procedures, posting checks in PMS prior to group arrival
• Maintain a close working relationship with Culinary Chef, Event Operations Manager, Food & Beverage Director, and Banquet Staff
• Identify and recommend new ideas, methods, and markets
• Other responsibilities or projects as assigned by the Director of Hotel Sales

DRIVERS OF SUCCESS

• Personable, Friendly Demeanor
• Customer Service Obsession
• Attention to Detail, Commitment to Quality
• Communication Skills
• Organization Skills, Ability to Handle Multiple Tasks
• Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills
• Professionalism, Responsibility

This company is an equal opportunity employer.

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