Franchised Resort Manager - AAA Property - Full-time / Part-time

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

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• Managing Profitability and Departmental Budgets
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.
• Strives to maintain profit margins without compromising guest or associate satisfaction.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Coaches and supports operations team to effectively manage occupancy rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Develops an operational strategy that is aligned with the brand-s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.

• Strives to improve service performance.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Tours building on a regular basis speaking with associates and guests to understand business needs and assess operational opportunities.
• Leading Property Operations Teams
• Establishes a vision for product and service delivery on property.
• Champions the brand-s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures associates are treated fairly and equitably.
• Managing and Conducting Human Resources Activities
• Observes service behaviors of associates and providing feedback to individuals and/or managers.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Utilizes an -open doorpolicy and reviewing associate satisfaction results to identify and address associate problems or concerns.
• Stays knowledgeable of leadership talent in the property.
• Fosters associate commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.

• Professional Demeanor Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
• Communication Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• Adaptability Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

• Planning and Organizing Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed
• Driving for Results Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
• Building and Contributing to Teams Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Coworker Relationships Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott-s Spirit to Serve. 
• Fostering Inclusion Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability
• Talent Management Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Organizational Capability Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture