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in Stamford, CT
Digital Experience Designer - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Stamford, CT Stamford, Connecticut |
About this job
Job Number 18000C90
Job Category Sales and Marketing
Location Starwood Above Property, Stamford, Connecticut
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management
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The Experience Designer champions for user-centered thinking and products while supporting a vision for how experiences should be designed across Marriott’s digital landscape.
Through hands-on creation of new ideas, concepts and solutions, the Experience Designer contributes advanced user experience skills, working directly with fellow designers, counterparts in product management, user research, and technology to create seamless and cohesive products across the customer journey. The successful candidate possesses strong interaction design and visual design skills, as well as exposure to a broad range of user experience skills.
The Experience Designer is heavily involved in the iterative process of concept development, prototyping, and gathering user and business feedback; and makes decisions based on this feedback and key metrics. They take initiative and act independently, while seeking input; and produce innovative solutions, individually or collaboratively.
In the course of your work with Marriott’s full suite of digital products, you’ll approach every day ready to tackle interesting, challenging work. Here’s what you’ll be doing:
- Working collaboratively with your manager to develop the experience design team, promoting best practices and design approaches that align with Marriott culture and needs
- Producing work with a strong foundation in UX design standards and guidelines, supporting our mission to design cohesive experiences
- Working on one or more products where your decisions will align to high-level organizational strategies, KPIs, and business objectives, which will in turn, inform your goals for the year
- Staying on top of the latest techniques in the digital space, and identify tactical opportunities for improvement
- Basing decisions on site metrics and user research findings and insights
- Promoting a culture where critique and feedback are central to the work we do, regularly participating in critiques and having your own work critiqued
- Regularly self-evaluating your own performance to identify areas of improvement while acting independently to increase skills and knowledge
- Continually re-evaluating best business and UX practices
- Working in a collaborative environment with people who have a variety of skills — user experience design, research, product management and front/back-end development skills — collectively contributing to our final products
You’ll work with a variety of cross-functional teams, each practicing design in various product development settings. These include Agile’s fast-paced, iterative product discovery and execution; a waterfall that supports large, complex projects where you’ll keep track of many challenges and collaborating to solve multi-faceted problems with other teams; and to a lesser extent, marketing in a more traditional, client-agency model with faster turn-around, and limited resources and support.
- Can balance user, business and technical needs, and will go to bat for users if things are out of sync
- Readily define a product’s problem areas from the guest/user perspective
- Understand the customer journey encompasses multiple touch points
- Solve problems holistically across channels for a seamless experience
- Thrive on creating innovative solutions to challenging user and business problems
- Value deadlines, set realistic expectations around them and then meet them
- Have a current understanding of web technologies and principles— like responsive design, Content Management Systems, Web Services, and APIs—and know how they’re integrated and used
- Bring these communication and interpersonal skills: facilitation, presentation, storytelling, sketching and critiquing
- Feel comfortable with basic statistics and analysis, and can use data to inform your decisions
- Are proficient with the Adobe Suite of Products as well as other UX tools – Sketch, Zeplin, Invision
Our ideal candidate has skills in both Interaction and Visual Design. If you’re missing one, but are passionate about learning new things, we want to talk to you.
You’re a master of basic techniques of this skill and can walk us through a portfolio that shows it. Also:
- You design how systems respond to user actions, with the goal of optimizing ease and delight
- You can think through an interaction and communicate it to potential users, your team and stakeholders through sketches, wire frames or prototypes
- You can see all of the edge cases an interaction may spawn, but balance this through judicious use of the 80/20 rule
- You have strong awareness of common interaction patterns used by competitors and the general industry, and know how to apply them
- You're comfortable working with standards and guidelines for interactions and components, but also creative in coming up with new ones when necessary
You’re a master of basic techniques of this skill, and can walk us through a portfolio that shows it. Also:
- You structure visual elements as a way to satisfy the specific goals of well-defined users
- You use contrast, color, tone and proximity of elements to help users move through information, functionality and interactions
- You educate non-designers about how your design solutions address the user goals, aligning your tactics with the product’s driving strategies
- You simplify the volume and interplay of visual elements, bringing clarity without sacrificing the power of design
- You create sophisticated diagrams and models that simplify complex concepts
Education and Experience
Our ideal candidate has experience working on large transactional and content-focused websites. They have at least a Bachelor’s Degree in Experience or Interaction Design, Visual Design, or three or more years of equivalent experience in related field with proven track record, as well as at least three of the following areas of background knowledge and subject matter expertise:
You get that people are different. You’ve contributed in the delivery of successful products targeted to diverse user groups with complex or competing needs.
You’re a master of basic branding techniques and have regularly created digital experiences using all types of content, i.e. photography, video, icons, copy, etc.
You’ve worked regularly in digital loyalty retention or CRM. You understand what contributes to loyalty and why loyalty matters to the overall business.
You understand the web. You embrace the unpredictability of what it takes to design digital experiences across a variety of devices and availability globally. Also:
- You are comfortable discussing a design approach that delivers an optimal user experience across a wide range of browser viewports, agnostic to device capability
- You can explain the meaning of browser viewports, media queries, responsive images, fluid grids, relative units, progressive enhancement/graceful degradation
- You are comfortable working with new devices you have not used before and exploring how your design solution performs within those capabilities/constraints
Search and Reservations/check-out
You’ve worked on travel booking (preferred) or other digital search forms, search results and checkout processes.
Standards & Practices
You are comfortable working within a design system and understand the need for a shared vocabulary.
- You have experience with and are comfortable discussing style guides, component libraries, web standards, accessibility guidelines, brand guides, and SEO best practices.
- You have followed guidelines/standards to adhere to a particular brand identity
- You are comfortable contributing to and maintaining documentation that expresses guiding principles for how something should work or operate.