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in Phoenix, AZ

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Hours Full-time, Part-time
Location Phoenix and Surrounding Areas
Phoenix, Arizona

About this job

Discover Financial has a unique SEASONAL opportunity available to join our Student Loans Team! 

We are looking for positive people with a passion for providing the best customer experience!

 

The Seasonal Student Loan Advisor works in a fun and team-oriented call center environment. This role is responsible for taking inbound calls and providing best in class service, by responding and resolving customers’ questions and inquiries for Discovers Student Loan department. The Student Loan Advisors main objective is to use our friendly, helpful, and refreshing methodology to counsel students on the best means of financing their education, while leveraging Discover features and benefits to gain applicant acceptance. This is our peak season and the environment is very fast paced!

This summer seasonal position is perfect for students, educators, tax professionals or anyone who would like to make money over the summer!

-Although this is a seasonal summer role, there is a possibility for top performing reps to become permanent Discover Employees at the end of this season.

 

This position will start: April 16, 2018

$14.00/hour

Shift Availability: ((30-39 hours per week))

Multiple open shifts ranging from 8:30am-9:30pm

Weekend and Holiday commitments (as needed)

(Morning, Mid, Day & Eve shift options)

 

Key Responsibilities:

-Listen to real needs of our customers and offer powerful solutions to get the job done the first time.

-Deliver great customer care by responding to concerns regarding accounts in a fast paced, structured environment.

-Produce extraordinary results measured by customer satisfaction, efficiency, and call quality.

-Maintain a high level of attention to detail, while efficiently multitasking.

-Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills.

-Able to influence, creatively problem solve, and find customized solutions.

-Flexible and adapt to change well.

-Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries.

-Efficient multitasker.

 

-Very detail oriented Perform other duties assigned to you.