Front Desk Representative / Night Auditor - in hiring immediately

A Front Desk Representative / Night Auditor primary duty is to provide outstanding customer service to all hotel guests to brand standards. This includes answering phone calls from potential guests, making reservations, responding promptly to guest's questions and concerns, and communicating with fellow team members on maintenance and housekeeping issues, guest requests and complaints. Also includes converting inquiries into reservations, presenting hotel features, benefits, and amenities, and familiarizing guests with the local area. Thorough knowledge of all in-house amenities along with local information to assist guests are required. He/she will also be responsible for handling accounts of money, receipts, guest accounts and credit through operation of the cash register and completion of accurate reports is required. Requires familiarity with hotel and franchise standards and procedures, and the ability to attend to the needs and requests of guests.

A Front Desk Representative / Night Auditor must possess strong customer service skills, have a friendly and outgoing demeanor, the ability to accurately and efficiently input information into computer systems, and the ability to work cohesively with all hotel team members.

Must be able to stand for long periods of time.

Front Desk Representatives / Night Auditor must be in proper uniform with name tag at all times.

Must be willing to work a flexible schedule, which includes weekends, holidays, and occasional overtime.
We are looking for team players who take pride in their work.

The Front Desk Representative / Night Auditor position requires at least a high school diploma or GED. Previous experience with franchise business and experience in the hospitality or hotel industry is recommended. 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities or qualifications of the job.
Please respond to this posting with your resume, or stop by the hotel and fill out an application.

Address: 3536 Point South Dr. Yemassee SC 29945