Customer Service Associate - Full-time / Part-time

Job Description

The primary function of this position is to properly and efficiently handle the DC processes in accordance with company policy and applicable laws. When this job is performed at the highest levels, it reinforces to our customers the confidence that they are being served by the best distribution system in the industry. The work schedule for this position is Tues-Fri 9am-2pm, Sat 8am-1pm.

Responsibility

• Reviews and corrects coding for bills from HQ.
• Processes for correcting EDI or keys receipt of parts for incoming freight.
• Runs reports and reviews "old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.
• Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item.
• Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email.
• Keys class credit (parts coming back to DC) manually for stores as needed.
• Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through.
• Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores.
• Ensures orders are completed that are keyed and purchased as factory special order from suppliers.
• Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired.
• Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists.
• Generates weekly reports such as stockroom received but didn't "scan ship" product and customer potentially received product but did not get billed.
• Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores.  Corrects rebate errors daily.
• Retrieves and distribute mail.  Needs to come from stockroom in a timely manner.
• Performs filing as needed.
• Resolving orders not transmitted to RADS.
• Enters data for stock orders for Non-TAMS stores.
• Makes claims to carriers for damaged freight.
• Issues credit to store for miscellaneous reasons as needed.
• Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issued

Qualifications

• High School Diploma or equivalent work experience required.
• 2 years + of general office / clerical experience.
• 1 year of bookkeeping experience
• JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
• Must be able to work in a team environment.
• Must be detail minded.
• Must be able to problem solve.
• Must be able to make decisions.
• Must have excellent phone skills.
• Must have great communication skills.
• Must have complaint handling skills.
• Able to speak clearly and listen attentively.
• Must be self-motivated.
• Must have clear handwriting skills.
• Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
• Must demonstrate professional business etiquette.
• Must know Internet Explorer/web navigation.
• Must know PC’s / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats), Microsoft Outlook, Microsoft Office (Word, Excel)
• Document management systems experience is a plus.
• Must know office equipment (copying, scanning)
• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Occasionally required to stand, walk and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.