Catering Building Supervisor

Job Description:

The Catering Building Supervisor is responsible for leading and supervising staff and maintaining the operation of a HERSHEYPARK Food & Beverage Catering location. The position will rotate through a supervisor on duty schedule and will work directly with the Catering Area Supervisor to oversee the daily operation relating to employee staffing and overall general catering operation of assigned location. It is the responsibility of this position to possess, lead and instruct on the company’s core values. The primary working time frame for the position revolves around the HERSHEYPARK season to include Spring, Summer and Fall seasonal operations. This position may also assist at other Hershey Entertainment Complex locations on an as needed basis (HERSHEYPARK Arena, HERSHEYPARK Stadium, GIANT Center, and Hershey Theatre).

Please note that this position may not always have an immediate opening; however, applying for the position will allow you to be considered as positions become available.

Job Functions:

• Leading the team by assessing the catering needs of the day, allocate staff and oversee food production in the location assigned and when necessary report needs to Area Supervisor.
• Train and supervise team leaders and employees to ensure friendly, positive guest interactions and provide employees with necessary information to answer guest questions.
• Ensure that location in the area of responsibility opens and closes at the proper times established by the banquet needs.
• Monitor appearance and operation standards (inside and outside) of the catering location; cleanliness, music, line allocation, food, safety etc.
• Monitor food preparation and portion controls; including safe food handling standards and ensuring quality product in line with federal, state and company laws and policies
• Maintain appropriate food production levels based on projected business and weather
• Monitor staffing levels and report shortages or excess staff to Area Supervisor
• Maintain equipment and report problems with equipment to maintenance staff during operations or inform Area Supervisor of concerns so that appropriate work order is placed.
• Ensure strict adherence to Child Labor Laws, and reporting any potential violations to a full-time manager immediately
• Handle both guest compliments and complaints, and be able to answer guest questions or to direct them to the appropriate source of information
• Work with Sales Team to assist Clients on an as needed basis
• Complete accurate inventories (food, paper and chemical) for area of responsibility
• Assist managers with End of Period Accounting procedures
• Adhere to financial procedures as it relates to money bag operation, banquet accounting and revenue reporting
• Perform other job related assignments and tasks as assigned

Basic Qualifications:

•     Must be 18 years of age or older
•     Must have at least two (2) years of Food & Beverage experience

Additional Qualifications:

• Must be certified or be able to pass an alcohol service class if 18 or older and working in a location that serves alcohol (RAMP Training – will be provided)
• Minimum of (1) year of supervisory experience in the Food & Beverage industry to include (shift supervisor, restaurant supervisor or manager)
• Must be certified or be able to pass an alcohol service class (RAMPs® Training – will be provided) and Food Safety training ( ServSafe™ certification– will be provided)
• Must have a strong working knowledge of Windows based computers (including general Office Word and Excel)
• Must be able to clearly communicate, read and write in English
• Must have reliable, steady transportation to and from work
• Must be self-motivated to complete tasks and be able to multi task while prioritizing job tasks and assignments
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Working Conditions:

• Must be able to work a flexible schedule that includes Monday through Sunday (including Holidays) with shifts starting as early as 6am and ending as late as 1am, and must be able to work a minimum of two (2) weekends (Saturday and Sundays) each month
• Must be able to work a minimum of five (5) days and at least 25 hours per week (including shifts in excess of 8 hours) during May, June, July and August and at least 15 hours per week during September through April
• Physical requirements include standing (for periods up to at least 8 hours at a time), walking (including up and down stairs), bending and repeated lifting (up to 20 pounds without assistance)
• Regular outside work in various weather conditions is required (including, hot, cold, rain, snow and other inclement weather)
• Employee must provide proper footwear (black non-skid / non-slip sneakers)

Hershey Entertainment & Resorts is an Equal Opportunity Employer