IT Support Internship - Full-time

Are you interested in becoming Ace helpful?

Ace has been named a Top Workplace in Chicago & we're looking for the best people to help us fulfill our vision of being the best, most helpful hardware stores on the planet. We're focused on the future, looking for new & better ways to compete in today's marketplace. At Ace, we like to say that we have a soft heart, a steel spine - & we like to win. People are the foundation of what makes Ace great, & we're always looking for ways to improve the employment experience for Ace team members. What we can promise you is that you will gain a sense of accountability & ownership by working hard to build Ace's continued success, & your own. You'll enjoy a competitive, fast-paced and friendly work environment. And, you'll take pride in serving our Ace retail stores & their customers in neighborhoods across the country and around the world.

2018 Summer Internship Program

The Ace Internship program allows you to apply skills and knowledge you're learning in College, while contributing to exciting, real-world projects. We will provide hands-on experience to fit your career objectives, complement your academic work and enhance your learning while. This paid internship runs for approximately 12 weeks throughout the summer and will give you know-how that future employers will looks for! Want to hear more? Please review our Glassdoor comments from former interns here: https://www.glassdoor.com/Reviews/Ace-Hardware-Reviews-E2699.htm .

***Sign On Bonus for all offers accepted by 1/31/2018. Bonus will be paid out the 2nd weeks' paycheck post start date (Taxes apply).***

The IT Support Intern will learn and assist team members in supporting Ace's IT processes.

This position requires understanding of operating systems, business applications, printing systems, and network systems

Regular activities will include:

• Research, resolution or escalation of problem tickets escalated to the team.
• Troubleshooting of business processes or data failures in various systems- SAP, WMS, IBM Sterling Integrator, and AS400.
• Learning new processes and creating knowledge transfer documentation.
• Sharing knowledge with the rest of the team on new processes.
• Follow-up with internal and external business partners.
• Offer suggestions to simplify and streamline processes.

The ideal intern will possess the following:

• Working towards an associate degree in the following area(s): Computer Science, Computer Engineering, Information Technology, and Business Administration with an emphasis in data management preferred.
• Must be able to apply critical thinking to solve customer problems.
• Exhibit calm under pressure.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Skilled in diagnosis of technical issues.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.
• Working experience with Microsoft Office applications.
• Excellent communication, presentation, and interpersonal skills.
• Adaptability and ability to learn quickly in high-pressure environments.
• Ambitious self-starter who has demonstrated the ability to contribute as an effective team member.
• Excellent time management and organizational skills.
• Embodies an enthusiastic and helpful attitude.
• Knowledge and interest in Ace Hardware Corporation.
• Ability to work 40 hours per week, Monday -Friday for 12 weeks.

We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.