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in Bridgeton, MO

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Hours Full-time, Part-time
Location 12955 Enterprise Way
Bridgeton, Missouri

About this job


Recognized as a 2017 Top Workplace by the St. Louis Post-Dispatch!

Our Mission – “We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork.”

Customer Satisfaction Specialist Description:

Store Supply Warehouse is looking for dedicated individuals to join our team as a Customer Satisfaction Specialist, at our main headquarters in Bridgeton, MO. As a Customer Satisfaction Specialist, you will be responsible for receiving inbound customer calls, entering orders, and handling customer questions and concerns. We do it in a supportive environment where you have the ability to use your judgment in satisfying customers.

Competitive salary, full benefit package, and all positions are day and evening shift

Requirements

Job Requirements

Customer Satisfaction Specialist Qualifications:

* High School Diploma or a GED is required
* Customer Service experience of 1 year or more in a call center is preferred but not required; Store Supply Warehouse will train all new employees, including data base software's
* Must be computer literate
* Ability to navigate between different websites and multitask
* Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action to resolve issues, if necessary
* Fluent in Spanish is a plus, but not required
* Willingness to maintain a safe and ethical work environment, and work as an effective team member
* Ability to pass a background check and drug screening

Demonstrate the Five Core Values:

1. Provide WOW Service
2. Personal Accountability
3. Embrace Change
4. Pursue Growth and Learning
5. Passion

Customer Satisfaction Specialist Benefits:

* Starting hourly wage of $14.00/hour
* Opportunity for growth
* Merit increases

We offer a comprehensive benefits package that includes:

* Medical benefits options for you and your family (partially paid by company). Eligibility within 60 days based on start date
* Dental Insurance
* Vision Insurance
* Basic Employee Life Insurance (company paid)
* Voluntary Life Insurance Buy-up Options for Employee, Spouse and Children
* Short-Term Disability
* Long-Term Disability (company paid)
* Medical Flexible Spending Account (optional)
* Dependent Care Flexible Spending Account (optional)
* 401k Plan
* Company paid access to SmartDollar Financial Wellness program
* Company paid access to HooPayz.com - featuring personalized assistance in finding best rates on healthcare options and no overpayment on medical bills (for employees on company healthcare plans)

Customer Satisfaction Specialist Additional Information:

* What do we do? Store Supply Warehouse is a wholesale distribution company for retail store fixtures and supplies with five distribution centers throughout the U.S.

* Our service to customers is unmatched which is what has led to great growth. We know that only happens when employees enjoy what they're doing and like who they work for.

* How do we know? We ask and listen! Because of that, we consistently rank above national norms on leadership effectiveness, communication, pay, benefits, operational effectiveness, operational practices, employee development and recognition.

* Store Supply Warehouse is a drug-free work environment. To ensure that, all applicants may be asked to complete a thorough drug test if offered a position and all employees are subject to random drug testing at any time.

Your application will be reviewed and you will be contacted if qualifications are met

All offers are contingent upon a background check

Store Supply Warehouse is an Equal Opportunity Employer (M/F/D/V)