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in Frankfort, IL
Administrative Assistant
Hours | Part-time |
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Location | 393 - 60432 Frankfort, Illinois |
About this job
Objective:
Busy home care office located in Joliet seeks a qualified administrative assistant to provide assistance in departmental activities for the local franchise office.
Primary Responsibilities:
- Reflect the core values of JRG 4, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
- Answer each incoming call in a friendly, professional and knowledgeable manner
- Assist with scheduling applicant interviews.
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Assist with conducting reference checks, criminal background and motor vehicle check and drug screens on CAREGivers.
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Assist with creating employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
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Assist with CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
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Assist with scheduling CAREGiver annual reviews.
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Assist with conducting client/CAREGiver introductions as needed.
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Assist with maintaining client and responsible party records including documenting all quality assurance meetings.
- Assist with planning a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
- Demonstrate effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
- Maintain regular attendance at the office to execute job responsibilities.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Perform any and all other functions deemed necessary
Education/Experience Requirements:
- High school graduation or the equivalent
- Must possess a valid driver's license
- Office work experience
- Available Monday through Friday 10:00am-2:00pm
Knowledge, Skills and Abilities:
- Must have an understanding of and uphold the policies and procedures established by JRG 4, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
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Must have the ability to work independently, maintain confidentiality of information and meet deadlines
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Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
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Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
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Must demonstrate knowledge of the senior care industry
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Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
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Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
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Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
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Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
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Must present a professional appearance and demeanor
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Must have the ability to operate office equipment
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Must be patient and congenial on the telephone
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Must have computer skills and be proficient in Excel and Word
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Must have the availability to work evenings or weekends as requiredMust have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
- Must demonstrate excellent organizational skills
Home Instead Senior Care conducts the following for every employee:
- Fingerprinting
- CBC
- Pre-employment drug screening
- Professional & Personal References
Each Home Instead Senior Care franchise is independently owned & operated.
Each Home Instead franchise is independently owned and operated.