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Hours Part-time
Location 393 - 60432
Frankfort, Illinois

About this job

Home Instead Senior Care® Administrative Assistant  JRG 4, Inc. d/b/a Home Instead Senior Care 

Objective:

Busy home care office located in Joliet seeks a qualified administrative assistant to provide assistance in departmental activities for the local franchise office.

       Primary Responsibilities

  • Reflect the core values of JRG 4, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Assist with scheduling applicant interviews.
  • Assist with conducting reference checks, criminal background and motor vehicle check and drug screens on CAREGivers.

  • Assist with creating employment records including but not limited to I-9 form, W-4 form and all other employment related documents.

  • Assist with CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.

  • Assist with scheduling CAREGiver annual reviews.

  • Assist with conducting client/CAREGiver introductions as needed.

  • Assist with maintaining client and responsible party records including documenting all quality assurance meetings.

  • Assist with planning a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
  • Demonstrate effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Perform any and all other functions deemed necessary


        Education/Experience Requirements:

  • High school graduation or the equivalent
  • Must possess a valid driver's license
  • Office work experience
  • Available Monday through Friday 10:00am-2:00pm
           

       Knowledge, Skills and Abilities: 

  • Must have an understanding of and uphold the policies and procedures established by JRG 4, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines

  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures

  • Must demonstrate knowledge of the senior care industry

  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community

  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

  • Must present a professional appearance and demeanor

  • Must have the ability to operate office equipment

  • Must be patient and congenial on the telephone

  • Must have computer skills and be proficient in Excel and Word

  • Must have the availability to work evenings or weekends as requiredMust have the ability to perform duties in a professional office setting

  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills

    Home Instead Senior Care conducts the following for every employee:

  • Fingerprinting
  • CBC
  • Pre-employment drug screening
  • Professional & Personal References

Each Home Instead Senior Care franchise is independently owned & operated.

 

Each Home Instead franchise is independently owned and operated.