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in Mill Valley, CA

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About this job

Office Coordinator Extraordinaire

As our Office Coordinator, your primary mission will be to perform a variety of administrative and HR related duties. Managing multiple processes, meeting key deadlines and fostering great staff and client relationships will be the ultimate measure of your success. This position showcases your talent for staying on track and your meticulous attention to detail. Your strong interpersonal and telephone skills, combined with excellent communication and problem-solving skills, computer competence and organizational abilities will be highly valued in this position. If you are a proactive, resourceful individual who cares about making a positive impact in the lives of our Seniors, we'd love to chat with you. Please apply below!

Primary Responsibilities:

  • You will be a member of the frontline team, creating a professional and welcoming experience at Home Instead&hellip. exemplifying our mission of providing compassionate care and support.
  • You will play a crucial role in the on-boarding procedures: processing background and reference checks, coordinating orientation and on-boarding, and conducting basic training, and overseeing quarterly staff meetings.
  • Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations.
  • Your attention to detail will insure the business enters and maintains accurate client and employee records in the operating system and the smooth running of our office operations.
  • You will manage the preparation and submission of Long Term Care insurance claims.
  • Your excellent communication and problem-solving skills will come into play when you field phone calls and distribute updates and information to the appropriate team members.

Education/Experience Requirements:

  • College graduate preferred.
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver's license
  • Must pass the Home Care Services Bureau registration and clearance process.

Knowledge, Skills and Abilities:

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel

Each Home Instead franchise is independently owned and operated.