Housekeeping Team Lead, The DoubleTree Hotel by Hilton - Park City Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Housekeeping Team Lead is responsible for assisting with the day to day leadership of the Housekeeping Department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department, including representing the department when dealing with guest complaints or potential conflicts.  Enjoy the unique perks of being both a Hilton Hotels employee and a Vail Resorts employee, which includes a Free Epic Pass, discounted Hilton Hotels rates throughout the world, leadership classes and career development opportunities, and more!

Responsibilities include (but are not limited to):

• Distribute and delegate work load to guarantee maximum production and guest satisfaction.
• Investigate complaints, evaluate corrective actions, and implement plan to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction in assigning and instructing housekeeping duties.
• Manage finances of housekeeping operations including budget, forecasts, and inventory.
• Provide staffing, training, counseling, and performance reviews for the housekeeping department.
• Ensure employees understand expectations and parameters.
• Comply with all resort policies, procedures, and standards of operation.
• Ensure the Housekeeping Department leads the charge in regard to recycling.
• Solicit employee feedback, and review employee satisfaction results to identify and address employee problems or concerns.
• Emphasize guest satisfaction in all departmental meetings, and focus on continuous improvement.
• Maintain high morals, good work environment, sense of professionalism, and guide the staff to increase productivity.
• Emphasize guest satisfaction-monitor/track Hilton SALT responses and market metrics.
• Act as Manager on Duty and handle all associated responsibilities as necessary.
• Additional tasks as assigned.

Qualifications:

• High school diploma – required.
• College degree – preferred.
• At least two years of experience in Supervisory/Management/Assistant Housekeeping role – required.
• Valid US Driver's License with acceptable driving record – required.
• Microsoft Office Suite experience and skills – required.
• Advanced English ability, verbal and written – required.
• Ability to communicate in Spanish – preferred.
• Good communication, organization, and time management skills – required.
• Ability to lift weight from 25-50 lbs. – required.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 148790