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Storage Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Sanford, FL Sanford, Florida |
About this job
Location:
1811 Rinehart Rd, Sanford, Florida 32771 United States of America
.
PRIMARY FUNCTION: Under the direction of a designated supervisor, responsible for performing a variety of functions to ensure the smooth and profitable operation of the assigned U-Haul location. Make sure all equipment assigned to the center is accounted for. Note: Essential duties are not exhaustive and may be supplemented as necessary.
ESSENTIAL DUTIES: Position requires the ability to provide excellent customer service.
1. Reasonable and predictable attendance is essential.
2. Must be able to safely operate a motor vehicle.
3. Assist with all aspects of storage transactions, truck, trailer and SRI rentals, sales, customer assistance, recordkeeping, collections and security at U-Haul storage centers.
4. Must complete 1-2-3 Punch Program within 90 days of hire (unless already certified).
5. Must be familiar with all U-Haul products & services in order to assist customers and give instruction if needed.
6. Must be responsible for managing cash-handling procedures.
7. Must use the customer service form with every customer inquiry.
8. Must know how to use various forms, rate guides, maps, etc.
9. Maintain inside and outside appearance of storage units, equipment, gas trucks and check logbooks for accuracy.
10. Perform light mechanical repairs as required (check oil, antifreeze, water hoses, batteries, etc.)
11. Perform rental worthy inspection of U-Haul trucks, trailers, car-top carriers, tow bars, hitches, storage rooms and GRI.
12. Ensure that all equipment dispatched is "fit for intended use" and "customer ready" and that the customer returns the equipment in the same condition (allowing for normal wear and tear).
13. Charge the customer as needed for abnormal damage or cleaning.
14. Determine customer satisfaction and advise supervisor or appropriate marketing company personnel of repairs or changes needed.
15. Perform safe hook-up of trailers, tow bars, car-top carriers, etc.
16. Instruct customers on safe use of rental equipment.
17. May be required to transfer equipment from one location to another.
18. May be required to install hitches as needed.
TOOLS/SKILLS/MENTAL REQUIREMENTS: Reading and comprehension of newsletters, reference materials and bulletins; ability to operate a personal computer (PC) and have good math aptitude; ability to communicate (verbal and written) and have legible handwriting. Must be able to use basic hand tools; basic mechanical knowledge; ability to work in stressful situations with irate customers. Must have good telephone manners and etiquette.
Flow of work and character of duties involve the coordination of manual dexterity and normal mental and visual attention.
PHYSICAL DEMANDS: The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities; lifting minimum 50 lbs assisted or unassisted.
WORK ENVIRONMENT: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.
OTHER: Position requires a valid driver's license and maintain a good driving record to operate motor vehicles with both types of transmission (automatic or standard). Adhere to all local vehicular regulations while driving.
Position requires the ability to maintain good housekeeping practices in the work area and comply with all safety rules and procedures. It is mandatory that all accidents and injuries be reported immediately to supervisor.
Must maintain just-in-time production methods, along with total quality control at the source of the work being performed.
Must read company publications such as "U-Haul News" and other publications provided by supervisor to understand U-Haul's Primary Service Objective (to provide better and better product and service to more and more people at a lower and lower cost.)
Must use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties.
Perform other related duties as required or assigned including to assist in the recovery of lost or stolen U-Haul
property and equipment. The person assigned to this job is subject to performing any duties relating to serving the customer.
MAY 2013
U-HAUL--A Drug-Free Environment!!
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
1811 Rinehart Rd, Sanford, Florida 32771 United States of America
.
PRIMARY FUNCTION: Under the direction of a designated supervisor, responsible for performing a variety of functions to ensure the smooth and profitable operation of the assigned U-Haul location. Make sure all equipment assigned to the center is accounted for. Note: Essential duties are not exhaustive and may be supplemented as necessary.
ESSENTIAL DUTIES: Position requires the ability to provide excellent customer service.
1. Reasonable and predictable attendance is essential.
2. Must be able to safely operate a motor vehicle.
3. Assist with all aspects of storage transactions, truck, trailer and SRI rentals, sales, customer assistance, recordkeeping, collections and security at U-Haul storage centers.
4. Must complete 1-2-3 Punch Program within 90 days of hire (unless already certified).
5. Must be familiar with all U-Haul products & services in order to assist customers and give instruction if needed.
6. Must be responsible for managing cash-handling procedures.
7. Must use the customer service form with every customer inquiry.
8. Must know how to use various forms, rate guides, maps, etc.
9. Maintain inside and outside appearance of storage units, equipment, gas trucks and check logbooks for accuracy.
10. Perform light mechanical repairs as required (check oil, antifreeze, water hoses, batteries, etc.)
11. Perform rental worthy inspection of U-Haul trucks, trailers, car-top carriers, tow bars, hitches, storage rooms and GRI.
12. Ensure that all equipment dispatched is "fit for intended use" and "customer ready" and that the customer returns the equipment in the same condition (allowing for normal wear and tear).
13. Charge the customer as needed for abnormal damage or cleaning.
14. Determine customer satisfaction and advise supervisor or appropriate marketing company personnel of repairs or changes needed.
15. Perform safe hook-up of trailers, tow bars, car-top carriers, etc.
16. Instruct customers on safe use of rental equipment.
17. May be required to transfer equipment from one location to another.
18. May be required to install hitches as needed.
TOOLS/SKILLS/MENTAL REQUIREMENTS: Reading and comprehension of newsletters, reference materials and bulletins; ability to operate a personal computer (PC) and have good math aptitude; ability to communicate (verbal and written) and have legible handwriting. Must be able to use basic hand tools; basic mechanical knowledge; ability to work in stressful situations with irate customers. Must have good telephone manners and etiquette.
Flow of work and character of duties involve the coordination of manual dexterity and normal mental and visual attention.
PHYSICAL DEMANDS: The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities; lifting minimum 50 lbs assisted or unassisted.
WORK ENVIRONMENT: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.
OTHER: Position requires a valid driver's license and maintain a good driving record to operate motor vehicles with both types of transmission (automatic or standard). Adhere to all local vehicular regulations while driving.
Position requires the ability to maintain good housekeeping practices in the work area and comply with all safety rules and procedures. It is mandatory that all accidents and injuries be reported immediately to supervisor.
Must maintain just-in-time production methods, along with total quality control at the source of the work being performed.
Must read company publications such as "U-Haul News" and other publications provided by supervisor to understand U-Haul's Primary Service Objective (to provide better and better product and service to more and more people at a lower and lower cost.)
Must use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties.
Perform other related duties as required or assigned including to assist in the recovery of lost or stolen U-Haul
property and equipment. The person assigned to this job is subject to performing any duties relating to serving the customer.
MAY 2013
U-HAUL--A Drug-Free Environment!!
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.