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Hours Full-time, Part-time
Location New Ulm, MN
New Ulm, Minnesota

About this job

Job Summary: The Banquet Captain is responsible for managing and directing the Banquet staff to assure that all banquets, meetings, etc., provide high levels of guest service and satisfaction while attaining financial goals.
Essential Job Duties:

  1. Achieves budgeted revenues and expenses, maximizing profitability.
  2. Understands, endorses, teaches and enforces the TPI Hospitality Mission Statement, Vision Statement, philosophy, policies and procedures.
  3. Promotes the Organization, its plans, programs and achievements to the public and associates at all times.
  4. Makes contributions as a member of the TPI Hospitality team; improves himself/herself, the Organization and its image in any way possible.
  5. Meets or exceeds the highest standards and expectations of franchisors.
  6. Exceeds Customer expectations at all times in a creative fashion.
  7. Assists the Director of Catering with hiring, orientation, training and developing personnel in his/her area of responsibility.
  8. Supervises, directs and motivates the efforts of personnel in his/her area of responsibility.
  9. Develops and implements policies and procedures for the efficient operation of the department.
  10. Analyzes customer complaints and compliments and follows up on them.
  11. Reviews the Banquet Event Orders and verifies that everything is prepared for daily events.
  12. Participates in the set-up of rooms as needed.
  13. Maintains inventory and operational procedures of all audio visual equipment.
  14. Prepares banquet tickets for billing.
  15. Works with the Sales Department and food preparation to facilitate events.
  16. Performs related work as required.


Physical Demands:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting (Approximately 33% of the time)
  • Standing (Approximately 33% of the time)
  • Waling (Approximately 33% of the time)
  • Bending/Stooping (Occasionally)
  • Climb Heights (Occasionally)
  • Crouch (Occasionally)
  • Push/Pill (Occasionally)
  • Carrying up to 50% (Occasionally)
  • Lifting up to 50% (Occasionally)
  • Verbal Communication (Frequently)
  • Written Communication (Frequently)
  • Hearing and Conversation (Frequently)
  • Sight, including near acuity and depth perception (Frequently)
JB.0.00.LN

Catering Worker,Catering Associate ,Catering Production Worker