Guest Services Manager (Front Office Manager)

The DoubleTree by Hilton Billings, managed by The Hotel Group (THG™) is looking for a courteous, customer service driven, happy, energetic, ambitious, inspired, ego-free, and ‘open for business’ type Guest Services Manager to join our growing hospitality team! If you think you are ready for the exciting world of hospitality then The Hotel Group is for you! 

Summary of position: Directs and supervises the operational activities of the hotel’s front desk within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Assists and supervises other Guest Service associates where needed including bell, door and concierge and breakfast host duties. Full job description available upon request.

Qualifications: You must meet minimum age requirements to apply and be available to work nights, weekends and holidays.  Minimum of 4 years’ experience and 2 years of supervisory experience preferred. Prior hotel or hospitality experience required.

We offer a competitive salary and excellent benefits, and industry discounts. Potential for promotional opportunities to other THG properties including Marriott & Hilton brands.

Who We Are:

With a name like The Hotel Group, we don't just aspire to set new standards in the hospitality industry; we promise it - to team members, guests, partners and investors with national recognition on the Top 40 hotel management companies. Founded in 1984, THG™ currently manages and/or owns 38 properties in 12 states, representing 19 brands and employs more than 2,000 team members. Our guiding principle of integrity leads us to respect client partners and encourage team members' growth. THG™ keeps potential in mind, judging prospective properties by what they can be, not what they are. Because of this drive, we have consistently made poorly performing hotels into market leaders and attracted the industry's finest people to our ranks along the way. As our legacy and success continue to grow we will maintain the core values of integrity, initiative, innovation, and inspiration that have brought THG™ thus far.

To learn more about our company please visit our web site at www.thehotelgroup.com

The Hotel Group is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status or other classifications protected by law.