Guest Services Representative PT - Full-time / Part-time

This position is to provide efficient and courteous service to each customer and maximize room
revenues during the Night Audit shift, through accordance to standards, policies and position tasks
set by Northwest x Southern Hospitality.

ESSENTIAL JOB FUNCTIONS
The position requires the ability to perform the following essential job functions, with or without
reasonable accommodation:
• Ensures accurate and timely daily audit of revenue generated by all retail outlets, and Hotel.
o Prepares financial reports and distributes to appropriate managers.
o Controls issuance and tracking of sensitive forms to ensure proper control of
proprietary documents.
o Generates back up reports and analyzes discrepancies, rate variations, and credit reports.
o Completes audit shift check list tasks.
o Answering telephones and responding to requests are routine functions of this
position.
o Promotes outstanding guest relations and performs other duties as assigned.
o Executes prompt, courteous and accurate guest check-in and check-out.
o Addresses questions or problems pertaining to Hotel rooms and rates.
o Maintains room security by providing effective key control and participates in
matters relating to customer room security.
o Ensures that customer mail and messages are delivered promptly by overseeing mail and message
delivery functions.
o Promotes participation in frequent guest program, and guest satisfaction surveys.
o Follows room inventory and monetary controls.
o Responds to and follows through with guest requests, exceeding expectations, following up with
guest to ensure needs and expectations are met.
o Handles any guest compliments or complaints and act deemed necessary.
o Handles cash transactions and keeps a balanced bank.
o Prepares and processes end of day procedures.

Excellent customer service, computer and cash handling skills required.  Previous night audit and OnQ experience preferred.  Ability to work a flexible schedule, including 2 overnight shifts per week.

Benefits include FREE medical, dental and life insurance for team member only coverage.  Free meals, discounted parking and Hilton travel program!