Seasonal Return Agent - Full-time / Part-time

Equal Opportunity Employer/Disability/Veterans

Our Downtown Seattle National Car Rental and Alamo Rent A Car location has an exciting opportunity for a full time Seasonal Return Agent. This is a great summer job opportunity to build job skills by working in the tourism and travel industry during Seattle’s peak summer season.  The Return Agent is primarily responsible for assisting all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions.

The starting wage for this position is 15.45/ hour. This is a seasonal position available May 1st - September 28th, 2018.   

Responsibilities:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the terminology of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Qualifications:

• Must be at least 18 years of age.
• Must have previous customer service experience
• Must have a valid drivers license with no more than 2 moving violation and/or at-fault acciden on driving record in ithe past 3 years.
• No drug/alcohol convictions, or reckless/negligent driving incidents on driving record within the past 5 years
• High School Diploma or G.E.D. required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work a flexible seasonal shift/schedule: May 1st, 2018 - September 28th,2018