HR Field Mgr (Great Lakes Mrkt)

Company Background

Greg Flynn, Chairman and Chief Executive Officer, founded Flynn Restaurant Group (FRG) in 1999 as the owner and operator of eight Applebee’s in Washington State. Over the next 16 years, Greg strategically charted the course of the business to develop and acquire more than 750 restaurants that together represent $1.9 billion in sales.

While the initial focus was on growing within the Applebee’s system, the company gradually branched out into other brands first adding Taco Bell in 2013 followed by Panera in 2015 where it was first new franchise admitted into the system in over 10 years.

Today, through its three wholly-owned subsidiaries, Apple American Group, Bell American, and Pan American, the company owns and operates over 487 Applebee's, 280 Taco Bells, and 130 Paneras directly employing 40,000 people in 28 states. Combined this makes FRG the largest restaurant franchise brand, and one of the 50 largest foodservice companies in the United States.

The company proudly stands by Greg’s operating philosophy to provide friendly service, cultivate customer loyalty and make sure each guest has a quality experience. This mindset permeates all aspects of the business and has helped to establish a highly inclusive and collaborative culture – the team has a sense of pride and a deep connection with the company’s mission and success.

Going forward the company plans to continue its aggressive growth by building and acquiring additional restaurants as well as opportunistically expanding into other brands and businesses.

Position Description

Under the direction of the Director of Operations, the Human Resources Field Manager (HRFM) will cover our Great Lakes market, which consists of 47 stores across 4 states (Wisconsin, Illinois, Indiana and Michigan). The HRFM maintains management staffing levels, ensures management development/training, and advises on disciplinary action for management and hourly employee issues. Working with the Director of Human Resources, the HRFM ensures compliance with employment law and Company policies for all store operations employees.

Essential responsibilities will include:

Management Recruiting

• Conducts interviews and manages the interview process to hire or rejection
• Conducts reference and background checks on management candidates
• Facilitates New Hire Orientation for all management hires
• Coordinates new managers’ training programs and monitor initial progress
• In cooperation with HR Field Recruiter, ensures good candidate flow through the use of web-based job boards, referral programs, or other advertising. Maintains applicant database

Generalist Duties

• Audits hourly employees’ files annually
• Ensures performance reviews occur at all levels
• Conducts or facilitates bench calls and position readiness evaluation
• Responds to employee issues / hotline calls
• Advises Restaurant General Managers (RGM) on terminations, discipline actions, and partners in creating documentation
• Provides guidance to Area Coaches regarding terminations, discipline actions, and partners in creating documentation
• Assists with investigations, collect statements, reviews videos and all facts
• Assists with unemployment documentation and hearings
• Collects statistics and documentation for EEO claims

Training

• Conducts Training and Development classes based on the needs of the business
• Presents training topics at RGM meetings and Area Coach meetings/retreats
• Ensure all required trainings are being completed for compliance

Miscellaneous

• Attends Area Coach meetings
• Participates in biweekly HRFM conference call
• Attends all-store meetings as needed
• Provides guidance for hourly recruitment at the store level

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Change Agent – serve as change leader with the ability to adapt to a dynamic business
• Multi Task with appropriate sense of urgency – the ability to participate in multiple time sensitive projects
• Customer Service focused – Strong commitment to excellent customer service
• Communicator – Has excellent communication skills – verbal and written
• Organized – Highly organized and able to work with and direct others
• Problem Solver – Ability to define problems, collect data, establish facts, and draw valid conclusions
• Business Partner – Serve as subject matter expert for Field Operations in all areas related to people

• May require a bachelor's degree (emphasis in Human Resources or Business preferred) , or a minimum of 3 years’ experience working in a Human Resources department with various generalist duties and responsibilities - SHRM certification a plus
• HRIS software experience preferred - SAP knowledge a plus
• Experience supporting employees in a multi-unit environment, or operations management preferred

The Flynn Restaurant Group is an Equal Opportunity Employer