Training Center Ambassador

DISH supports more than 150 DISH In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.

• Ability to multi-task, work in a fast paced environment and quickly adapt to change
• Excellent written, verbal, and hospitality skills
• Ability to proactively identify, own, and resolve training center issues
• Self-directed and able to complete tasks with minimal supervision
• Willing to follow instructions, ask clarifying questions, and get results
• Supportive of other team members and training center attendees
• Ability to organize and prioritize tasks to generate an excellent trainee experience
• Job may require lifting items up to 40 lbs 

The Training Center Ambassador reports to the Manager of Training and is responsible for the total Technician “training experience” while at our Dish Network Services Training Centers. The Training Ambassador’s primary role is to create a positive experience for trainees participating in courses at DNS training centers. Training Coordinator acts as a “concierge” to facilitate a positive and productive training environment. 

• Confirm and manage travel itineraries of trainees by teaming with Ops/Recruiting/Travel
• Provide a high level of customer service to all trainees and staff
• Identify local vendors and coordinate on-site meals for Trainees
• Request/Receive/Audit/Reconcile equipment and inventory
• Utilize existing processes to purchase/receive items utilized by staff
• Support regional training team to ensure proper class preparation including:  Class materials ordering/receiving, course schedule optimization, hands-on equipment management, Learning Management System administration, facility management, and other duties as assigned #CB2