Restaurant General Manager - Grainmaker - Full-time

Grainmaker General Manager:

Every day in our stores, our teams make real food from scratch - you'll oversee a full-service BOH operation, as well as a quick-service FOH model. The Restaurant General Manager is the lifeline of the store - you're an enthusiastic leader, a quick thinker, a problem-solver a skilled communicator & a motivator. Your crew is relying on you to inspire them and develop them personally and professionally.

We want Grainmaker to be a true gamechanger and we pride ourselves on providing a clear career path with opportunities for leadership, personal growth & professional development. Our culture is Meritocratic, which basically means we don’t hire or promote based on experience, but more so on work ethic and production.

What you'll do:

Here at Grainmaker we have 5 core “mantras” (that’s just our way of saying “values”) – that help guide us every step of the way:

• Be Original: Think outside the box and never compromise who you are.

• Chip In: Make an impact on the world around you whether that is directly through the people you interact with or indirectly through the food you are creating. Each of us can contribute to making a difference.

• InGrain Yourself: Make food the common language. Food brings people together and is a special moment where we sit together and share stories, laugh, and truly connect with one another.

• Nourish Your Roots: Strengthen the community by building small, local businesses. Every supplier we work with should be as close to home as possible and as small as acceptable to where we can help influence growth and change throughout the local economy.

• Make it Grain: Take all of your energy and use it to have a positive influence on everything around you.

Your Duties:

• Understands, in detail, all company standards and procedures as
  described in training materials describing Grainmaker’s expectations.
• Understands and supports all of the health and safety protocols every
  shift, every day and without fail.
• Ensures that all guests feel welcome and are given immediate, friendly,
  and courteous service at all times; the Manager and his/her team are
  “guest-obsessed.” Managers verify customer credits are received for
  service or quality mistakes and that only the highest quality food is
  served.
• Ensures that all food and beverage products are prepared with care,
  detail, and consistency according to the Grainmaker food procedures,
  preparation, portioning, cooking, and service standards. Managers are
  “Food Fanatics.”
• A Grainmaker Manager sets a positive tone and instills a sense of urgency in
  the team by working fast and efficiently with an inspirational attitude that
  elevates the level of play of the team. The Manager demonstrates Honor
  & Integrity when interacting with team members and guests, and
  embodies the true “spirit” of the brand. The Manager is a shining example
  of our core mantras.
• Understands company objectives in sales, service, quality, appearance of
  facility, sanitation, and cleanliness through training of employees and
  creating a positive, productive working environment.
• Understands Grainmaker concept, core brand pillars, and our story. The
  Manager ensures that these ideals come through in everything we do.
• Controls cash and other receipts by adhering to cash handling and
  reconciliation procedures in accordance with Grainmaker policies and
  procedures.
• Prepares all required paperwork, including forms, reports, and schedules
  in an organized and timely manner. Can navigate easily through the P&L,
  Revel Portal, and order systems.
• Works with management to execute budget expectations, maximize
  profits, and achieve sales and guest count targets.
• Is able to execute, at a high level, all ordering and receiving of product
  and wares. Ensures that all products are received properly including pack
  size, count, condition, and temperature of product. The Manager ensures
  that deliveries are received according to Grainmaker standards, policies and
  procedures.
• The Manager must demonstrate a passion for never running out of an
  item that our guests expect, and must take ACTION when shortages
  occur.
• Manages crew to maintain building and equipment, cleanliness, and
  security.
• Ensures that the team follows all approved food handling systems,
  including food storage, shelf life programs, timers, temperature and
  receiving logs, daily line check, and ops log.
• Gives fair and direct feedback to crew members on their performance.
  Actively takes part in formal crew evaluations and appraisals.
• Controls labor; fills and reduces positions when and as needed to meet
  labor cost objectives.
• Understands completely all policies related to handling personnel issues.
  Administers prompt, fair and consistent corrective action.
• Ensures that the restaurant and crew fully understand and comply with all
  federal, state, county, local, and municipal regulations that pertain to
  health, safety and labor requirements of the restaurant, team members,
  and guests.
• Assists and/or takes a leadership role with restaurant marketing,
  advertising, and promotional activities.
• Understands how to manage all parts of the business including opening,
  closing, and transition periods. The Manager should be able to
  demonstrate success in managing both high and low traffic times.