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Hours Full-time
Location Westmont, IL
Westmont, Illinois

About this job

Make Every Meal Special®

Standard Market is a celebration of food. Our mission is to make or discover the best tasting products to share with people who love to eat and drink. Under the Standard Market umbrella, we currently have two specialty food markets (Standard Market in Westmont and Naperville) and multiple restaurant concepts, both in-market and standalone (including Standard Market Grill, Bakersfield Wood Fired Grill, Standard Tacos & Margaritas, and The CUBE at Standard Market, located across Chicagoland).

 

Catering Manager

 

Requirements 

  • Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the catering department on behalf of the company.
  • Develops effective group/catering sales plans and actions.
  • Designs, develops and sells creative catered events.
  • Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Builds and strengthens relationships with existing and new customers to enable future bookings.
  • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations
  • Hands-on professional with a passion to motivate others and a willingness to personally demonstrate a successful method of selling beyond goals and expectations.
  • Mentor and develop Sales Team Members in Catering/Event Sales, while effectively implementing and monitoring sales action plans and accountability to perform to goals in a positive work environment
  • Maintains well documented, accurate, organized and up-to-date file management system in order to serve clients and employer in the most expedient, organized and knowledgeable manner.
  • Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
  • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows up on all customer needs and inquiries in an efficient and expedient manner.
  • Develop/maintain knowledge of market trends, competition and customers

Additional Requirements

  • Excellent time management skills
  • Strong organizational skills
  • Strong customer service orientation and skills
  • Must be self motivated and results oriented.
  • Creative problem solving skills

You will benefit from experiencing

  • Opportunities for Advancement
  • Challenging Work
  • Supportive Environment
  • On The Job - Paid Training
  • Career Focused Organization