Facilities Lead

The Lead Facility Representative personifies the standards of the social work profession in the NET field by promoting the core social work values of social justice, personal dignity, human relationships, integrity and competence throughout the organization by performing the following duties: * Educates facilities about LogistiCare, NET and disseminate contact information for appropriate telephone numbers * Provides facilities with information about available features such as gas reimbursement, bus passes and how to complete various paperwork and reports * Interacts with facility social service staff to coordinate patient trips * Solves specific patient issues with facility case manager (initiate schedule changes, routing suggestions, provider changes, etc.) * Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare's database for the new provider * Manages prescheduled patient trips in LCAD * Audit provider trip logs against prescheduled trip confirmations received from facilities * Provide outreach to medical facilities * Handle facility complaints regarding prescheduled patient delivery and pick-up * Identify potential fraud and or abuse * Prompts the facility social worker to coordinate with patients to get complete updated lists of patient addresses to accurately update LogistiCare's database for the new provider * Send out Circle Reports on a monthly basis to all Facilities that have Standing Orders * Upon receipt of the Circle Reports, examine the system for Verified-Paid Trips and reports this to Healthcare Manager * Compare Circle Report raw data to create Facility Compliance Reports * Assist in management of the Z Drive in conjunction with the Fax Press * SME (Subject Matter Experience) for new hires and existing employees for questions related to LCAD, Standing Order, Single Trips, Facilities, and Reporting Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time. REQUIREMENTS Education: Qualified candidates must have a high school degree or GED Experience: * At least two years prior experience in a fast-paced, high level customer service oriented environment * 1+ years demonstrated experience leading preferred * Social Services and/or case management, basic medical terminology and/or front or back office medical experience preferred Skills: * Superior customer service and phone skills; strong verbal communication, writing, problem solving, time management, and organizational skills * Must possess professional writing skills and ability to correspond with professionals both verbally and in writing. * Ability to accurately type 35+ words per minute * Must have strong spreadsheet and database skills to include intermediate proficiency with Microsoft Excel, Word and Outlook; must be able to learn and acquire proficiency in LogistiCare's proprietary software applications Environmental and Working Conditions: * Entire work time is conducted in an office setting * Physical and Mental Requirements: * Ability to work independently or with a team a must LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled